UAB "Manpower Lit"
Manpower Client - Bentley Systems - provides the most comprehensive portfolio of solutions and professional services to the leading infrastructure engineering organizations around the world, including the majority of the Engineering News Record’s Top 500 Design Firms. Since 1984, architects, engineers, builders and owner/operators have relied on these industry solutions to help them create, manage and publish engineering content critical to the profitable construction and management of complex assets.
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Technical Support Analyst
Work place:
Vilnius
Job description:
• Dealing with and resolving complex support issues with users in real-time;
• Responding timely to incoming application support tickets;
• Logging all user contact information accurately in the internal help desk ticketing system, maintaining complete and accurate information;
• Documenting all user contact and notes and maintaining an accurate history for each customer;
• Reviewing, analyzing, and evaluating information technology systems operations to diagnose the issue (a certain degree of creativity and latitude is required to apply general business practices to the solution);
• Recreating the issue in-house on test systems to isolate the cause of the issue.
Requirements:
• Excellent customer facing skills both on the phone and written, with the ability troubleshoot software issues with other companies IT departments;
• Computer literate, troubleshooting and analytical abilities. Familiar with standard concepts, practices, and procedures within IT field;
• Computer knowledge:
Windows Server 2008, Windows Server 2000, Windows 7, Internet Information Server (IIS), SQL Server 2000, SQL Server 2008, Oracle 10, Oracle 11, Oracle OAS are all preferable;
• Knowledge of.net, SQL trouble shooting and queries is a plus;
• Knowledge of asset management or document management software is a plus.
Job ad valid till:
2012.02.23
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