Account Manager

Skelbimas galioja iki: 2017.01.19

Darbo vieta

Darbo pobūdis

- To manage a portfolio of clients across EEA;
- Build excellent relationships with key contacts within the business, ensuring frequent and consistent contact is maintained, via phone, email and face to face interaction;
- Develop and maintain a structured approach to managing client accounts, including: regular operational and business meetings, performance reporting, client scorecards;
- Resolve and respond efficiently and accurately to a range of inputs from clients, including: billing and finance queries, contract queries;
- Communicate operational activities to clients including: planned and unplanned outages, incident and problem management reporting;
- Manage client expectations effectively and represent interests firmly but fairly at all times;
- Maintaining excellent internal relationships and understanding of the company organisation so as to efficiently represent the client needs to team members internally;
- Maintain client account plans which accurately reflects the key aspects of the client, including: strategy, current issues / hot topics, marketing initiative, new ventures, business development opportunities;
- Build an excellent knowledge of company systems and solutions in order to better advise and guide clients;
- Engage the correct company resources in a timely manner where needed, to engage with the client as required;
- Ensure all applicable client work is correctly and promptly billed for;
- Manage and track issues raised by clients and provide ongoing updates and reporting;
- Successfully act as the conduit for clients to contact, reducing the overhead on other areas and allowing them to work more efficiently;
- Communicate client specific information to all areas within company to ensure greater client awareness;
- Identify and resolve client issues;
- Ensure clients can serve as a reference for company;
- Prepare status reports for internal management meetings;
- Travel as required;
- Other duties as assigned.

Reikalavimai

- Previous B2B client management experience;
- Excellent presentation skills, spoken and written communication both English, Lithuanian, Russian as an advantage;
- Strong business acumen and the ability to work to budgets;
- Detail oriented and analytical;
- Good listening and questioning abilities;
- Ability to work in a team oriented and collaborative environment;
- Persuasive, encouraging and motivating;
- Strong personal organisation and time management skills;
- Ability to create and maintain accurate, accessible and organised documentation;
- Work effectively with key stakeholders internally and externally;
- Highly motivated and driving for results;
- Professional, credible, punctual, respectful of colleagues.
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