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CONSUMER SERVICES ASSISTENT

Job ad valid till: 2016.10.21

Work place

Job description

• Provide consumer support via post and email on a wide range of credit-related topics
• Handling correspondence from the public, or from affiliates of Callcredit Information Group on behalf of consumers, regarding their credit status and dispatching relevant data and accompanying advice
• Processing data requests, disputes and queries via internal systems using standard processes and pre-defined methods
• Providing support to the Company’s on-line credit report access service

Requirements

• Fluent written and verbal English
• Logical thinking
• Ability to work well within a team
• Thorough and methodical
• Accurate in all types of work – particularly repetitive tasks
• Comfortable working within clearly defined processes
• Excellent communicator with strong interpersonal skills
• Problem identification and solution
• Ability to work to deadlines
• Time management skills

We offer

• Competitive package
• Modern, friendly and dynamic team environment
• Possibility to develop your skills
• Opportunities to grow as a professional

HR factory

Callcredit Information Group,
experts in the UK and International consumer information management, bring together cutting edge
technology and industry expertise to provide in-depth insight that
delivers the best return on investment for our clients.
Its leading approach to deploying consumer information brings together experts across the fields
of credit referencing, marketing services, interactive solutions
and consultative analytics.
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