CUSTOMER SERVICE SPECIALIST (English language)

Job ad valid till: 2016.12.09

Work place

Job description

• Acting as primary contact point towards customers and internally within the Order-to-Cash processes and related matters while co-operating with relevant organizations including Sales, Supply Chain, Business Area Commercial teams, Quality and Finance;
• Ensure execution of customer service in order-to-cash process including maintenance of customer data (including contracts and products), order entry, order confirmation, monitoring of delivery and invoices, follow-up of customer over-dues and complaints;
• Act as customer contact point as required promoting good relationship with the customers, ensuring daily inquiries are responded to in timely manner and order requests and ensuring customer promises are kept;
• Communicate with plants and Supply chain to ensure smooth process and reliability of service to customers;
• This is not a call center position but rather a full-cycle customer service role involving lots of communication with different parties (internal/external customers, partners) ensuring smooth execution of Order-to-cash processes.

Requirements

• Bachelor’s degree
• Experience in customer service or sales support, preferably in a manufacturing environment;
• Fluency in English ( German would be an advantage);
• Proficient PC and strong working knowledge of Microsoft Office applications;
• Mathematical competency for calculating pricing and converting units of measure;
• Customer Service Oriented – Performance focused – proactive self-starter biased to do things before being asked; attention to detail and excellent organization skills; creative insight into problem-solving; able to multi-task, manage time and balance multiple priorities;
• Team oriented – actively promote a cooperative / positive team spirit and respect the diverse contributions of teams, partners and networks; create and build value for the company and its stakeholders.

We offer

• Full training;
• Attractive remuneration package;
• Exciting opportunity to work in an international environment.
Siųsti savo CV

UAB "ALLIANCE RECRUITMENT"

Alliance for Recruitment is the largest recruitment consultancy in Lithuania measured by capacity, number of successful placements and annual growth. We are a high performing team of recruitment experts from various different industries.

Ahlstrom is a high performance fiber-based materials company, partnering with leading businesses around the world to help them stay ahead. The company is operating in Europe, North America, South America, Asia-Pacific and rest of the world and is having 3,300 employees in 22 countries. Sales from the continuing operations amounted to EUR 1.1 billion in 2015. Ahlstrom is listed on the NASDAQ OMX Helsinki since 2006.
FSC established in Vilnius is looking for a new team member.
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