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Customer Support Specialist (IT)

Job ad valid till: 2016.10.26

Work place

Job description

Host1Plus is seeking a motivated and energetic Customer Support Specialist to join our team in Kaunas. You will join our dynamic customer care team and will take responsibility for providing world class first level support for incoming queries from customers.

Responsibilities include but are not limited to:
• Working directly with our global customer base to resolve technical issues and questions;
• Windows OS and Linux OS configuration and maintenance;
• Web, Mail and DNS service debugging and problem resolution;
• Incident registration, client account management;
• Customer support concerning server maintenance;
• cPanel, DirectAdmin setup and administration;
• Internet network and interface (DNS, IP Routing) configuration and customer instruction.


• Scripting experience (Perl, Bash, PHP script writing);
• Virtualization technology (OpenVZ, KVM, Xen) knowledge;
• IP network technology knowledge;
• Customer support experience (advantage);
• Passionate about Linux and Internet technologies;
• Ability to work independently as well as in a team and learn new procedures quickly and efficiently;
• Keen attention to detail.
• Good verbal and written English;
• Other languages, especially Portuguese, would be an advantage;
• Flexible work schedule.

We offer

• Competitive salary;
• Flexible working hours and opportunity to work remotely (students are welcome!);
• Comfortable working space in new modern office;
• Friendly team;
• Challenging and interesting work in an international environment;
• Opportunities for professional development;
• Other benefits, such as PlayStation in the office, snacks and coffee in the office.




Host1Plus is an international hosting provider, offering a range of services from web, VPS and reseller hosting to domain name registration and SSL certificates.

Serving thousands of clients around the globe, the company currently has 8 server locations in Brazil, Germany, Lithuania, South Africa, the Netherlands, the United Kingdom and the United States.

Constantly growing client base and successful geographical expansion allows creating more jobs for perspective IT specialists every year.
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