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Export Customer Service Team Lead

Job ad valid till: 2016.10.30

Work place

Job description

As Customer Service Team Lead you are hands-on with the daily operational tasks related to booking handling, reporting and customer care, and at the same time you are driving initiatives to improve how we work. You are also an inspiring team lead who understands how to create motivated, high performing employees. Your responsibilities will include:
 Day-to-day operational procedures: cargo tracking; schedules etc.;
 Supervise daily booking order handling and quality;
 Timely and accurate reporting;
 Ensure client needs are fulfilled in the best manner;
 Build successful collaboration with colleagues and customers;
 Initiate, implement and measure process improvements
 Build and develop a team who can deliver the ultimate customer service

Requirements

You have experience from shipping or freight forwarding where you have worked as senior team member in customer service.

You are a fast learner and you adapt easily to the challenges in an ever-changing environment. You are focused on solving the problems and delivering high quality services.

Your team appreciates your collaboration skills and how you are always supportive and helpful. You are a strong communicator and you are able to build successful relations with both internal and external stakeholders.

You write, read, speak and understand English fluently. Russian language is advantage. You have and higher education diploma. An education in transport management/logistics is considered an advantage. You have good IT skills.

Furthermore, you have the ambition and the drive to develop yourself and your responsibilities. We will support your growth but we also expect you to be proactive and take lead on your future career development.

UAB "MSC Lithuania"

MSC Lithuania was incorporated as an agent in Lithuania and started to work in September 1998 as the local maritime agency for Mediterranean Shipping Company S.A. of Geneva, Switzerland. MSC Lithuania shows great 10 years of practice and ranks among the local leaders in the container shipping business.
MSC Lithuania comprises two offices, in Vilnius and in Klaipeda. We have a close collaboration and work together as a true team. Our culture is characterized by our passion for shipping and dedication to delivering the best services to our customers.
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