Insurance Claims Specialist - English

Job ad valid till: 2016.11.11

Work place

Job description

Excellent opportunity for someone to use their lingual and customer service skills to deal with insurance claims in an international customer oriented environment. It is a great opportunity to advance your professional career in the global insurance company.

•Handling and settlement of various insurance claims in a cost effective and timely manner
•Accepting or denying a claim based on all documentation received
•Contacting customers and other parties(i.e.employer, claimants, third parties such as medical providers, repair centres, etc.)
•Utilizing diary system pro-actively resolve outstanding issues and ensure timely processing and closure of claims
•Ensuring that full and relevant data received via telephone, post, fax or e-mail is recorded accurately
•Taking pro-active steps to effectively manage customer expectations in order to achieve overall customer service proposition
•Ensuring that unit’s key performance targets are met


•Work experience in Operations / Shared Services Centre is preferred but not essential
•Excellent English language skills is a must
•Ability to identify the appropriate solution from a range of options whilst holding conversations with customers
•Effective communication –verbally and in writing
•Ability to organise and prioritise own work load effectively
•A strong team player with ability to share workload,advice and experience within a team

We offer

•Opportunity to advance your career within an international organization –global market leader in insurance business (multi-award winner of numerous industry awards)
•Constant opportunities to develop your skills and knowledge to become a subject matter expert in the insurance industry
•Culture where knowledge is cultivated, innovation is encouraged and achievement is rewarded
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AIG Europe Limited Lietuvos filialas

AIG is the world's largest insurer with more than 90 million customers worldwide. The company is the market leader in general insurance, life insurance and pensions. Based in New York, AIG has more than 65,000 employees in more than 100 countries and jurisdictions who come together every day to take on the world’s new challenges. We believe that by striving to provide the greatest value to our customers, we can deliver improved operating and financial performance and sustainable, profitable growth. Our strategy is focused on enhancing the value and competitive position of our insurance businesses and investing our capital where we can achieve attractive risk-adjusted returns, while maintaining strong levels of liquidity and capital.

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