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TEAM LEADER FOR BALTICS

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Role Description:

The Team Leader will be accountable to manage team selling products within the Productized Services. Team leader will focus on understanding client’s HR and business issues, build knowledge of all products and services available in the domain of pay (salary reviews, total compensation statements, etc.), talent (talent review, hi-potential detection, leadership development, etc.) and effectiveness (employee engagement and enablement) and be able to identify opportunities to introduce these products primarily through the strong relationship and account management. The role must ensure excellent processes for end delivery of products, typically by coordinating resources and technology, and then manage the client satisfaction to guarantee renewal and extended usage of products.

The products and services focus on recurring HR processes throughout the employment lifecycle that assist clients in:
• attracting the right talent,
• assessing applicants consistently and effectively,
• presenting an appropriate package to prospective employees,
• assessing employee performance and potential,
• developing employees for promotion and/or exit, and
• ensuring equitable and competitive rewards throughout an employee’s career

Primary Accountabilities:

• Directly account manage, drive revenue within existing nominated clients, invest time proactively in building relationships with the key client decision makers across Pay, Talent and Effectiveness. This includes understanding the client organization, businesses, locations, internal structure, immediate/long term needs, roles, how they manage their HR processes, the history of working with Hay Group etc.
• Proactively manage commercial opportunities within client portfolio and work with client from proposals/quotes to coordination of delivery.
• Create high levels of customer loyalty within accounts and ensure all aspects of client satisfaction by delivering on our promise to clients.
• Works closely with all parts of the team including Business Development Managers ensuring facilitation and agreement on plans/actions for client development/handover/service.
• Proactively working with our Consulting colleagues to ensure that our products and services are part of client engagements. Share and leverage knowledge and opportunities on accounts where relevant.
• Partners with marketing to establish appropriate client campaigns and material are available for an increase in response and client satisfaction.

Reikalavimai

Experience:
• Proven business account management skills in order to create, maintain and enhance client relationships, specifically in a B2B context.
• Excellent relationship building skills and client empathy
• A proven ability to work with clients and develop relationships/business and is driven by the commercial accountability of growing and renewing client revenue.
• 3-5 years of relevant business experience

Personal competencies:

• Excellent at networking, selling, influencing, communication and presentation skills
• A high achiever with enthusiasm and resilience.
• A strong team player, well organized.

Recommended Education:

• A degree in Business Administration; Business Management, Sales & Marketing or closely related field or equivalent experience

Confident

About Korn Ferry Hay Group

Great organizations need great people to reach their strategic goals. We help organizations across the globe get their people strategy right and achieve their objectives.
Over 70 years, Korn Ferry Hay Group built a unique body of research and data that demonstrates the clear links between how people work and business results. We’ve packaged this insight and our proven methodologies into a range of products and services, allowing companies to resolve specific people challenges consistently, cost-effectively and in line with their HR/people strategy.
Global Productized Services division of Korn Ferry Hay Group seeks highly motivated, results orientated Team Leader for Baltics (based in Vilnius) to focus on increasing revenues from pay, talent and effectiveness products and services within existing and new clients.
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