Virtual Customer Support Analyst (136H/month; evenings/weekends)

Job ad valid till: 2016.12.26

Work place

Job description

Our customer is a high scaling startup located in several European countries. Currently, it is expanding to new markets and looking for new team members to help them to support their customers and achieve business goals.

Your job will be to provide technical support via inbound and outbound calls to English speaking countries. You will identify the client's problem and lead him to the solution, which will ensure that customer's issue is handled in a professional and timely manner.

You will work in a global team, where your workweek will consist of 34 hours per week. The shifts will be the following:

Monday – Friday: [5pm – 1am]
Saturday – Sunday: [11am – 6pm]; [6pm – 1am] (two different shifts on weekends)

Responsibilities:
• Handle client support requests via telephone and email
• Identify customer problem and direct them to the best solution
• For issues that cannot be resolved immediately, provide issue management and communication handling between different support teams
• Liaison with other global team members and ensure proper issue resolution

Requirements

• Very organized and great at working independently
• Strong administrative skills
• Great interpersonal skills
• Ability to work late night shifts and weekends
• Have excellent English skills (both verbal and written)

We offer

• Opportunity to combine working either from office or virtually;
• Learn new things and grow professionally
• Join youthful and professional Baltic Assist team;
• Work in a very fast scaling startup company
• Business trips
• Competitive compensation

Salary

500–800 Eur taxes excluded
Siųsti savo CV

UAB "BALTIC VIRTUAL ASSISTANTS"

Baltic Assist is a company which is here to help entrepreneurs, professionals and small businesses.
Our organisation uses technology to deploy the tasks remotely no matter where are you and the customer’s business located.
We offer an opportunity for young professionals to become a part of the global workforce by working with the international companies and globally acknowledged startups.
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