UAB „People Link“

1st and 2nd Line Technical Support Specialists

1900-3800 eur/mon. Gross
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Vilnius - UAB „People Link“

RESPONSIBILITIES & DUTIES

  • You will respond end-user software or hardware queries via ticket, email, phone or video
  • Identify the issue, resolve it or provide third line support when needed
  • Ensure that recurring technical issues are addressed and that any requirements regarding training or documentation are identified, implemented, and validated
  • Update the ticketing system, ensuring that all required actions have been input promptly and accurately
  • Continuously improve knowledge across the various software and hardware technologies supported by the team
  • Be willing to act and be ready at times with work outside general working hours is required to support our customers with unforeseen errors and incidents

REQUIREMENTS

  • Good knowledge of the operating system such as Windows 10 and iOS
  • Good knowledge around ServiceNow or other service management systems
  • Good understanding of Microsoft Office Suite / O365
  • General competence about IT and its components (eg: Servers, Networks, Cloud, Security)
  • General competence network administration and troubleshooting TCP/IP and WAN/LAN/Wi-Fi
  • Competence in Microsoft Active Directory and computer administration
  • Experience of working in Agile teams and the ITIL framework
  • Fluency in the English language

COMPANY OFFERS

  • Opportunity to work in one of the „Big Four“ companies
  • Professional development and career opportunities
  • Benefits package and the annual remuneration review
  • The salary that ranges from 1900 to 3800 EUR gross, depending on your experience and competences

Salary

1900-3800 eur/mon. gross

UAB „People Link“

Our client – KPMG is a company for you who wants to make a difference. The right mindset, skills and background are important. But they also believe that you have an interest in being part of a journey to build something new, where this inspires and motivates you in your everyday life. If you get triggered by new challenges or building exciting new things, they hope that together you can challenge each other in building something new! KPMG Sweden is establishing a new Service Center in Lithuania and they are looking for 1st and 2nd Line Technical Support Specialists.

Confidentiality is guaranteed. Only selected candidates will be contacted.
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