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UAB „Intrum Global Business Services“

1st Line Support Specialist

1100-1700 eur/mon. Gross
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Vilnius - UAB „Intrum Global Business Services“
Intrum Global Business Services (Intrum GBS) is a Shared Service Center of Intrum. Currently we have over 500 highly dedicated and experienced employees, who support Group functions and local country units across Europe.

Operations Center team within Intrum GBS is working on transforming and developing back office processes for all Intrum countries and will proceed with these tasks in GBS Operations Center. We are expanding the team and looking for motivated, career and business oriented 1st line support specialist to join our team and to begin an exciting and challenging career in international environment.

What you will be doing:

  • Provide internal first line operational systems support;
  • Resolve issues utilizing available knowledge reference documentation;
  • Ensure complete and timely handover of incidents to other support teams;
  • Create, keep and update work instructions; Identify and monitor system errors;
  • Identify and assess business and IT risks;
  • Communicate with stakeholders and take responsibility on the deliverables;
  • Create service improvements.

What you bring:

  • Experience in IT processes, ideally in IT Service Desk;
  • Proficiency in English. Knowledge of Swedish or Norwegian languages is an advantage;
  • Strong interpersonal skills;
  • Ability to work under limited supervision or individually
  • Contribution to a continuous improvement culture.

What we offer you:

  • Salary range 1100-1700 Eur gross/month
  • Growth and development opportunities
  • Rewards and recognition for individual contribution
  • Career perspectives in a fast growing organization

More information about benefits of working with us you can find here:


1100-1700 eur/mon. gross
UAB „Intrum Global Business Services“

UAB „Intrum Global Business Services“

Intrum is a leading Credit Management Services group with a presence in 24 markets in Europe and offers services designed to measurably improve clients’ cash flow and long-term profitability including purchase of receivables. Intrum has more than 9,000 dedicated professionals who serve more than 100,000 companies across Europe.
information about UAB „Intrum Global Business Services“
1701 €
Avg. salary gross
(22% higher than LT average)
Number of employees
5-10 mln. €
Revenue 2019 y.
Distribution of employees by salary (before taxes):
25% earn up to 1100 €
25% earn 1100-1400 €
25% earn 1400-2000 €
25% earn more than 2000 €