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UAB „Ruptela“
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2nd level Technical Support Specialist

Vilnius - UAB „Ruptela“
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SUPER DARBDAVYS 2019 »

Ruptela is looking for a 2nd level Technical Support Specialist to join our talented Operations and Customer Experience team!

We provide fleet management solutions based on GPS tracking and real-time vehicle monitoring and control. We develop and manufacture full solution and provide it along with in-depth knowledge and support. This way we help organizations to manage their property effectively, save resources and environment with a key focus on exceptional quality. No challenge is too big – in many cases our clients face complex business problems, this gives our employees an opportunity to participate in interesting projects and face many challenges while striving for the best results.
Technical Support Specialist role is not an exception – consulting customers in technical topics, solving technical incidents, configuring tracking devices and software platform will be part of the job. Technical Support Specialist will work with team experts in Transport Telematics industry so great learning opportunities are guaranteed.

Your key roles will be:
  • Consult our B2B customers over phone and email in technical topics including using, installing and configuring our GPS tracking devices, using our software or integrating our data to customer systems
  • Solve technical incidents related to our products and solutions, manage major incident solutions with help and involvement of other departments (RnD, manufacturing, sales, etc.)
  • Configure tracking devices and software platform to meet customer needs
  • Gain wide knowledge of hi-tech Transport Telematics solutions (GPS tracking devices, Fleet management software and other hi-tech products and solutions) created by Ruptela

Requirements:

  • Higher education (technical background preferred)
  • Technical understanding and interest to grow your knowledge in Transport Telematics solutions field
  • Ability to explain technical information for both technical and non-technical people
  • Ability to analyze the situation and find out of the box solutions when the answer “impossible” is not accepted
  • Fluent English language (Polish, Russian or Spanish languages would be an advantage)
  • Strong customer service and communication skills
  • Strong problem solving and troubleshooting skills
  • Ability to multitask and work in a fast-paced environment
  • Ability to work in a team as well as find solutions independently

Our Promise:

  • Work with one of the most innovative IT products in an international market
  • Freedom and responsibility to think of solutions and make decisions
  • Friendly and professional multi-cultural environment
  • Means for your development: conferences, relevant training courses, workshops, books and team building activities
  • Diverse motivational package and additional health insurance
  • Smart office filled with coffee, tea, fruits and cookies, different lounge rooms and activities
  • Opportunity to occasionally work from home

Your personal data will be processed in accordance with our privacy policy.

UAB „Ruptela“

“Ruptela” - lietuviška telekomunikacijų įmonė, kurianti transporto stebėjimo ir kontrolės sprendimus. „Ruptela“ yra viena sparčiausiai augančių technologijų įmonių vidurio Europos regione.

Geriau pažinti įmonę padės šis filmukas –

Apsilankykite www.ruptela.lt
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Balsuoti
information about UAB „Ruptela“
3348 €
Avg. salary gross
(2.5X higher than LT average)
222
Number of employees
20-30 mln. €
Revenue 2018 y.
Distribution of employees by salary (before taxes):
25% earn up to 1727 €
25% earn 1727-2656 €
25% earn 2656-4326 €
25% earn more than 4326 €

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