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ePayments Systems Limited
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Account Manager

Vilnius - ePayments Systems Limited

Job description

ePayments was founded with one clear mission - to provide payments relief for SMEs, Affiliates and Freelancers. With a focus on cross border payments we have built an ecosystem of customers and partners that underpin what we think is a true alternative to traditional banking.

If you enjoy coming up with effective solutions and working toward achieving goals, this job is right for you. You will use your communication skills to identify and address clients’ needs while representing our company in a positive way. Previous customer service experience will be an advantage. Ultimately, you will contribute to building profitable, long-term relationships with our clients to reach our business objectives.

Main responsibilities:
  • Being the main point of contact for client inquiries and questions
  • Providing after-sales support to retain and grow corporate customers
  • Acquiring a thorough understanding of customer needs/requirements and working on a sales plan
  • Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
  • Resolving any issues and problems faced by customers and dealing with complaints to maintain trust
  • Promoting new products/services to existing customers
  • Reporting on your clients’ portfolio and providing matrix such as: Month-over-month growth, overall satisfaction and upsell opportunities
  • Attending shows and events and helping to generate opportunities for the sales teams
  • Coordinating with internal teams such as Compliance, Operations, Finance and Support to make sure customers’ issues are properly addressed and handled in an effective and timely manner.

Requirements

  • 2-4 years of experience in a similar role or in a sales role preferably in Hi-tech or Financial fields
  • Strong verbal and written communication skills both in English and Russian
  • Results-oriented with affinity to numbers and figures
  • Technically oriented with experience with CRM systems (Salesforce etc.)
  • Focused on delivering excellent customer experience
  • High degree of professionalism
  • Good time management skills with a problem-solving attitude
  • Great team player
  • Ability to multitask and prioritize in a fast-paced environment

We offer

  • Competitive salary
  • Being part of an exciting and growing international company
  • Beautiful and comfortable working environment in Technopolis Alfa Vilnius
  • Parking space for your car

ePayments Systems Limited

ePayments is an international payment provider that takes the hassle out of sending and receiving money across international borders. We make it simple to pay your employees and suppliers and accept payments directly from your marketplaces and clients – whichever country they are based in.

Our state-of-the-art payment system has been developed with the modern business in mind. By simplifying the payments process we make it easy and secure for local businesses and freelancers to operate in international markets.

Since 2011 ePayments has grown to around 200 employees and provide payment services for over half a million freelance clients and 1,000 companies.

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