Shift4 Payments Lithuania UAB

Advanced Support Representative

1100-1250 eur/mon. Gross
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Job description

What is our mission?

Shift4’s mission is to empower our partners and customer with a complete payment solution featuring the most secure, reliable, and fastest payment network available, backed by best-in-class technology and support.

What is Advanced Support?

Shift4’s Advanced Support Department is responsible for supporting, training, and implementation of products and services to our broad customer base. Shift4’s flagship product is Lighthouse Transaction Manager (LTM) utilizes an ASP operating environment. Our gateway solution utilizes full integration of POS/PMS systems and multiple industry-leading processors. This would include Lighthouse Transaction Manager, Universal Transaction Gateway (UTG), Skytab along any other Shift4 products. Feel free to check our website www.shift4.com for other Shift4 services and products. We do work with multiple massive companies in the United States, such as UPS, Hilton, KFC, Caesars Entertainment, Wendy’s, and much more.

What will you do?

  • Answering all inbound calls, emails to the Advanced Support department according to your skill level;
  • Identifying issues defined by customers;
  • Logging case history and follow up on open cases for quality assurance and account retention;
  • Proficient knowledge of installations, which includes pre-installation assessments and training of our customers using Shift4 products and services;
  • Keeping abreast of our solutions’ new features, functionality, and installation procedures.

Requirements

  • Proficient written and spoken English is a must;
  • Troubleshooting of PC-related issues;
  • Ability to pick up new concepts easily with a passion to learn and self-motivation;
  • Ability to multi-task effectively;
  • Assertive and able to resolve customer issues with tact and diplomacy;
  • Excellent communication skills required;
  • Ability to work in a stable early shift and/or weekends.

We offer

  • Growing innovative company with a friendly atmosphere;
  • Library, training, online courses, and conferences to improve your skills;
  • Opportunity to move to a higher tier position based on your performance;
  • Two different shifts – early morning and evening;
  • 4 day work week for early morning shift;
  • Remote workout classes;
  • Competitive salary and performance-based bonuses;
  • Comfortable and modern office;
  • Snacks and meals during your shift;
  • Possibility to work from home until quarantine ends;
  • Additional vacation days;
  • Health insurance.

Salary

1100-1250 eur/mon. gross

Shift4 Payments Lithuania UAB

Shift4 Payments (NYSE: FOUR) is a leading provider of integrated payment processing and technology solutions, delivering a complete omnichannel ecosystem that extends beyond payments to include a wide range of value-added services. The company’s technologies help power over 350 software providers in numerous industries, including hospitality, retail, F&B, e-commerce, lodging, gaming, and many more. With over 7,000 sales partners, the company securely processed more than 3.5 billion transactions annually for over 200,000 businesses in 2019. For more information, visit shift4.lt
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information about Shift4 Payments Lithuania UAB
3182 €
Avg. salary gross
(2 kartus didesnis už LT vidurkį)
162
Number of employees
5-10 mln. €
Revenue 2020 y.
Distribution of employees by salary (before taxes):
25% earn up to 1653 €
25% earn 1653-2266 €
25% earn 2266-4133 €
25% earn more than 4133 €

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