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Application Support Engineer in Wealth Management IT


Job Description

As an Application Support engineer:
  • You will be troubleshooting production incidents and working with the application developers, driving their resolution.
  • You will be cooperating with QA engineers, application developers, and product owners while analyzing issues (including root-cause and trend analysis).
  • You will contribute to incident, change and release management processes and improvements.
As a personality:
  • Your greatest assets are your abilities to collaborate with many different types of personalities, challenge ideas and come up with even better ones supported by your technological foundation.
  • You are a great communicator with strong social skills and you are able to work together with a diverse group of personalities and professional backgrounds - developers, testers, business analysts.
  • You are able to work autonomously in an innovative and agile organization with the mandate to move fast.


Are you interested in incident and problem management processes? Are you willing to collaborate daily with QA engineers, developers, business analysts and product owners? Wealth Management IT is searching for you! You will be challenged by team, business and by inner and outer forces but you will be supported by the best professionals’ team at the same time.
You won’t be bored doing incident management activities, as you are going to work on multiple unique projects and teams.

The following points are valuable to us:
  • At least 1 year experience in Level 1 or 2 support within an IT Organization
  • Strong verbal and written communication skills in English
  • Good analytical skills
  • Basic knowledge of SQL
  • Understanding of Incident and Problem Management processes (ITIL)
  • Understanding of Agile software development
  • Experience in log monitoring is an advantage
  • ServiceNow and/or Jira experience is an advantage

Company offers

  • An inspiring environment in a large IT organization
  • A perfect opportunity to join a growing IT team and face the challenge and the opportunity to influence and shape the team in Vilnius
  • Work in an international team, which concentrates on innovative business facing solutions
  • An extensive training program to ensure that your skills are maintained and updated on an ongoing basis
  • Highly skilled team and career opportunities
  • Cross business career opportunities in bank


Strategic Staffing Solutions International (S3I) is global provider of Staff Augmentation and Information Technology consulting services company founded over 20 years ago in Vilnius, Lithuania. S3I was founded as international headquarters for USA based company Strategic Staffing Solutions, Inc. (S3). During the years of successful business development and expansion in Europe company has established additional offices in Latvia and United Kingdom to serve the professional staffing and business process outsourcing needs of companies with an interest in Europe. S3I provides services to Fortune 500 companies and FTSE100 customers around the world from multiple industries.

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