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Allegis Global Solutions Limited
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Assistant Help Desk Technician (German Speaking)

Vilnius - Allegis Global Solutions Limited

Darbo pobūdis


Provides level 1,5 technical support; answering support queries via phone, email or other channels. Enters tickets into the call tracking tool; ensures information is accurate, prioritized and assigned to a queue

Essential Job Functions
  • Answering help desk telephones, emails, and responding to customer inquiries to ensure customer needs are met
  • Assisting customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolving and/or referring more complex technical problems through a defined escalation process
  • Logging and tracking inquiries using a problem management database and maintaining history records and related problem documentation
  • Identifying, evaluating, and prioritizing customer problems and complaints to ensure that inquiries are resolved appropriately


Core requirements:
  • Previous customer service experience
Basic understanding of PC hardware set-up and function
  • Have excellent communication, multitasking and problem solving skills
  • Flexibility regarding different shifts in the afternoons/evenings/nights/weekends
  • Fluency in German

Additional skills:
  • Interpersonal skills to interact with customers and team members
  • Communications skills
  • Organization skills to balance and prioritize work
  • Analytical and problem solving skills
  • Ability to work in a team environment
  • Knowledge of Microsoft based operating systems/Experience using and troubleshooting Microsoft
  • Office (advantage, not required)
  • Fluency in English (advantage, not required)

Allegis Global Solutions Limited

Allegis Global Solutions is a leader in global talent solutions.

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