Baltic Project Manager for BCC

2550-3850 eur/mon. Gross
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Vilnius - SEB
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Baltic Project Manager is a role in the Baltic Contact Centre. This person will be responsible for providing professional support for the Baltic Contact Centre management team aiming to ensure efficiency in project management and good co-operation with stakeholders from other business and support units. If you are willing to contribute in shaping the future of Contact Centre where high standards and efficient process play the major role, please read on!

BCC - Baltic Contact Centres – dynamic business units witch on a daily basis, throughout remote channels interacts with more than 8 000 customers. More than 300 employees do their best in order to ensure world class service for our clients.

As a Baltic Project Manager you will be responsible for
  • Initiating and running different type of projects in BCC with focus on change management and improvement of the customer journey
  • Providing professional support for the BCC management team aiming to ensure efficiency in project management and good co-operation with stakeholders from other business and support units or externally
  • Preparing and presenting information regarding BCC development ideas and projects to BRM, BDM, Compartments or local management teams
  • Regularly reporting about achievements and challenges for a management team of BBC

We expect that you
  • Have a solid experience in project or team management
  • Have fluent English skills
  • Consider yourself as a self-driven, proactive person with can do attitude
  • Understand the retail business of SEB and its processes
  • Possess good presentation and communication skills
  • Would be interested in bringing innovation and automating processes by reducing manual work
  • Available for regular travelling across Baltic and Nordic countries
  • Have previous experience working in Contact Centre - it will be considered as a huge advantage

We offer you
  • Opportunity to join a leading company and contribute to significant changes
  • Co-development within ambitious and involved Baltic team
  • Dynamic, professional and multicultural environment
  • Flexible working conditions
  • Motivating benefits package

Learn more about working at SEB here.
It is our fundamental belief that inclusion and diversity is crucial for our future success. We strive to have an inclusive, value-driven culture where employees feel valued, respected and involved irrespective of who they are, what they believe or where they come from.

Ready to apply?
We are looking forward to your application by October 19, 2021.
Please submit both your Cover Letter and CV in English.

Monthly salary range for this position: 2550 - 3850 EUR (before tax deduction). The final offer will depend on the experience and competencies of the selected candidate. Overall remuneration package consists of the salary together with other benefits.

Since our start 160 years ago, SEB has been guided by a strong belief that entrepreneurial thinkers combined with innovative companies are needed to create a better world. We are here to enable them to achieve their ambitions and succeed in both good and difficult times. We are the business engine of the bank, providing the financial expertise our organizational and private customers rely on. We do so with focus on our customers' needs, commitment to quality and trust, and an entrepreneurial mindset to continually improve our services.
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2550-3850 eur/mon. gross
I vieta finansų kategorijoje


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information about SEB
2696 €
Avg. salary gross
(77% higher than LT average)
Number of employees
2-3 mln. €
Revenue 2019 y.
Distribution of employees by salary (before taxes):
25% earn up to 1532 €
25% earn 1532-2099 €
25% earn 2099-3196 €
25% earn more than 3196 €

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