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Revel Systems

Billing Agent

1300-1588 eur/mon. Gross
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Vilnius - Revel Systems
SUPERDARBDAVYS 2019 II vieta IT / technologijų kategorijoje

Job description

Revel Systems powers the ambitions of restaurants and retailers with a robust cloudbased point of sale (POS) and business management system. Improving day-to-day operations and fuelling merchant growth, Revel’s streamlined ecosystem helps customers seize their future by pairing an intuitive POS with powerful management tools on a single platform. Founded in 2010 with major offices in Atlanta, Vilnius, and San Francisco, Revel is a leading member of the Apple Enterprise Mobility Program.

Position Summary

The Billing Agent is responsible to ensure all customers phone call, open invoices, address,
payment or any billing related issues are answered in a timely fashion. Fostering effective working
relationships with external customer and well as internal partner partners including Sales and
Operations, is the key for this role.

Responsibilities:

  • Answer incoming calls and tickets related to billing/payments
  • Work the ticket queue when call volume is low by answering customer inquiries
  • Update payment info and customer info per client request
  • Take payment CC, ACH, GoCardless payment
  • Monitor customer account details for non-payment
  • Work closely with functional management, Sales, and Operations to identify and resolve
billing issues
  • Maintain client billing profiles
  • Process cancellation in SFDC, NetSuite, and backend
  • Reactivate clients when bill is paid up to date (whether by phone or via ticket)
  • Retroactively bill missed invoices
  • Fix billing errors/contract line in NetSuite
  • Provide document requests by clients and internal departments (open invoices, credit
memos, contracts, refund receipts, etc.)

Competencies:

  • Motivated individual that works well independently and in a team setting
  • Ability to work late night shifts (Monday to Friday from 6.30pm)
  • Ability to complete work on schedule
  • Customer service skills
  • Attention to detail
  • Analytical skills
  • Ability to multitask
  • Strong communication skills
  • Fluent written/spoken English is a must
  • 1 + years of related billing or accounts receivable experience
  • Beginner-intermediate accounting skills preferred
  • Intermediate Excel skills
  • Experience with NetSuite, Zendesk, and/or Salesforce is preferred
  • Experience managing high volume of data, customers, transactions is a plus

We offer:

  • Amazing colleagues and friendly team vibe
  • Work in a dynamic, international team
  • Rewards and recognition to our MVPs
  • Environment to grow and learn new things
  • Udemy platform for learning and development
  • Employee benefits: health insurance, accident insurance, referral bonus
  • Office happy hours and company outings
  • Fully stocked kitchen with snacks and beverages
  • Company sponsored taxi for employees starting or ending shifts within night hours


Salary

  • Salary ranges from 1300.00 to 1588.00 € gross

Working at Revel, you will find a community of relentlessly entrepreneurial, results driven, and team oriented individuals who strive to deliver the #1 iPad POS to their customers. We invite you to come and join the REVELution that has grown to 500+ team members, across four continents. Here, you will not only discover a great place to work, but a place that you can call home and one that encourages and supports both your career growth and personal success. In 2019 our Vilnius office was nominated as the second best place to work among IT companies in the Lithuanian Top Employer election (“Super Darbdavys 2019”).

By applying for a job position and submitting your personal data, you confirm that you have read and accept Revel Systems’ Applicant Privacy Notice.

Salary

1300-1588 eur/mon. gross
SUPERDARBDAVYS 2019
II vieta IT / technologijų kategorijoje
Revel Systems

Revel Systems

Revel Systems powers the ambitions of restaurants and retailers with a robust cloud based point of sale (POS) and business management system. Improving day-to-day operations and fuelling merchant growth, Revel’s streamlined ecosystem helps customers seize their future by pairing an intuitive POS with powerful management tools on a single platform. Founded in 2010 with major offices in Atlanta, Vilnius, and San Francisco, Revel is a leading member of the Apple Enterprise Mobility Program.
information about Revel Systems
2852 €
Avg. salary gross
(2X higher than LT average)
179
Number of employees
5-10 mln. €
Revenue 2019 y.
Distribution of employees by salary (before taxes):
25% earn up to 1846 €
25% earn 1846-2411 €
25% earn 2411-3041 €
25% earn more than 3041 €