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Revel Systems

Billing Agent

1300-1588 eur/mon. Gross
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Į rankas per mėn.
Vilnius - Revel Systems
SUPERDARBDAVYS 2019 II vieta IT / technologijų kategorijoje

Job description

Position Summary

The Billing Agent is responsible to ensure all customers phone call, open invoices, address, payment or any billing related issues are answered in a timely fashion. Fostering effective working relationships with external customer and well as internal partner partners including Sales and Operations, is the key for this role.

Responsibilities:

  • Answer incoming calls and tickets related to billing/payments
  • Update payment info and customer info per client request
  • Take CC, ACH, GoCardless payment
  • Monitor customer account details for non-payment
  • Work closely with functional management, Sales, and Operations to identify and resolve
billing issues
  • Provide document requests by clients and internal departments (open invoices, credit
memos, contracts, refund receipts, etc.)

Requirements:

  • Customer service/contact centre experience
  • Billing or accounts receivable experience is a plus
  • Fluent written/spoken English is a must
  • Intermediate Excel skills
  • Ability to work late evening/night shifts (5 pm - 01:30 am or 7:30 pm - 4 am)
  • Strong communication skills
  • Attention to detail, analytical skills, ability to multitask
  • Experience with NetSuite and/or Salesforce is preferred
  • Experience managing high volume of data, customers, transactions is a plus

Why Revel?

  • We are a product company: we influence product development decisions and create tools for driving foodservice businesses to success
  • We love what we do: amazing colleagues and friendly team vibe
  • We care about technology and quality: our tech initiatives are bottom-up
  • We care about you: remote work, employee health insurance, accident insurance, referral bonus
  • We take your career seriously: 40% of our employees changed roles in 2020
  • We invest in you: internal training programmes and free Udemy license for training online
  • We recognize our talents: our Best of the Best receive rewards every quarter, this year they are going to California, would you like to join?
  • We have fun: office happy hours, board game nights and company outings

  • Taxi for employees starting or ending shifts within night hours


Salary

1300-1588 Eur/month gross salary
Plus pay for night hours, with possibility to grow.

Salary

1300-1588 eur/mon. gross
SUPERDARBDAVYS 2019
II vieta IT / technologijų kategorijoje
Revel Systems

Revel Systems

Revel Systems powers the ambitions of restaurants and retailers with a robust cloud based point of sale (POS) and business management system. Improving day-to-day operations and fuelling merchant growth, Revel’s streamlined ecosystem helps customers seize their future by pairing an intuitive POS with powerful management tools on a single platform. Founded in 2010 with major offices in Atlanta, Vilnius, and San Francisco, Revel is a leading member of the Apple Enterprise Mobility Program.

information about Revel Systems
3009 €
Avg. salary gross
(2X higher than LT average)
207
Number of employees
5-10 mln. €
Revenue 2019 y.
Distribution of employees by salary (before taxes):
25% earn up to 1897 €
25% earn 1897-2469 €
25% earn 2469-3406 €
25% earn more than 3406 €

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