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UAB „Cognizant Technology Solutions Lithuania“
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CIS IT Support Specialist

Vilnius - UAB „Cognizant Technology Solutions Lithuania“

About position:

Function as a IT support person, handling and managing the IT assets of Cognizant based out of Lithuania. Position is expected to perform IT resource management related tasks such as asset tracking, installation and provisioning of IT assets to end users and need to have sufficient experience in handling windows Active Directory, File and print environments. The position is also expected to maintain asset inventory and work on maintaining and troubleshooting Desktops/laptops/printers/scanner/phone issues and provide remote support to users if necessary. This position will coordinate with other IT team members to provide a stable IT environment across Continental Europe.

1 year fixed term employment contract with a possibility to prolong it for the full time position.

Your main tasks:
  • IT Resource Management Process.
  • Asset, Hardware and software inventory management and tracking.
  • Printer devices, VNET, Tandberg and Air Watch Support.
  • Technical support in Application software and issues related to Hardware/Operating system for both laptops and desktops.
  • Day to day operational calls handling for Laptops /Phones /Blackberry related issues.
  • Software Installation based on ITAM requests raised by end user.
  • Escalation tracking and owning until closure.
  • Queue and operational action points tracing and monitoring for ticket closure.
  • Daily dashboard publishing.
  • Vendor management for warranty and repair related issues.
  • Issues related to Messaging and Communicator troubleshooting and resolving.
  • Work on End point compliance (Control parameters –AD /AV / MBAM / DA / Avecto /SCCM and ET).
  • Ground support for network (GNS), E-Mail &
  • Communication (EMCS) teams.

For success You need:

  • 3 years of experience in IT field. Experience in IT Support,
  • System Integrator or IT vendor environment is preferred.
  • Bachelor degree in IT, Telco, Engineering or similar field.
  • Knowledge in:
~ Handling Active Directory and File/Print Environments;
~ Windows administration;
~ Microsoft suite of products and their troubleshooting;
~ Windows server 2008, 2012;
~ Data, Voice & Video infrastructure.
  • Proficiency in installation/configuration and troubleshooting of Laptops and desktops.
  • Basic Networking skills and Firewall Management (Cisco ASA).
  • Fluency in Lithuanian and English.
  • Good problem solving, organizational, communication skills, inquisitiveness, proactive and team oriented attitude.
  • ITIL certification will be an advantage.

We offer:

  • Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
  • Open and colorful workplace with multicultural community
  • Opportunity to grow both professionally and personally
  • Inspiring working atmosphere and many engaging activities
  • Clear career path and extra benefits

We will be looking for Your CV!
In further link You will find 1st round test for assessment to this position:
UAB „Cognizant Technology Solutions Lithuania“

UAB „Cognizant Technology Solutions Lithuania“

Cognizant (NASDAQ-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us on Twitter: Cognizant.
Information about UAB „Cognizant Technology Solutions Lithuania“
1924 €
Avg. salary gross
(2X higher than LT average)
Number of employees
Distribution of employees by salary (before taxes):
25% earn up to 1351 €
25% earn 1351-1731 €
25% earn 1731-2228 €
25% earn more than 2228 €
Company manager: Kaushik Sarkar

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