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UAB „Cognizant Technology Solutions Lithuania“

CIS IT Support Specialist

Vilnius - UAB „Cognizant Technology Solutions Lithuania“

About position:

Function as a IT support person, handling and managing the IT assets of Cognizant based out of Lithuania. Position is expected to perform IT resource management related tasks such as asset tracking, installation and provisioning of IT assets to end users and need to have sufficient experience in handling windows Active Directory, File and print environments. The position is also expected to maintain asset inventory and work on maintaining and troubleshooting Desktops/laptops/printers/scanner/phone issues and provide remote support to users if necessary. This position will coordinate with other IT team members to provide a stable IT environment across Continental Europe.

Your main tasks:
  • IT Resource Management Process.
  • Asset, Hardware and software inventory management and tracking.
  • Printer devices, VNET, Tandberg and Air Watch Support.
  • Technical support in Application software and issues related to Hardware/Operating system for both laptops and desktops.
  • Day to day operational calls handling for Laptops /Phones /Blackberry related issues.
  • Software Installation based on ITAM requests raised by end user.
  • Escalation tracking and owning until closure.
  • Queue and operational action points tracing and monitoring for ticket closure.
  • Daily dashboard publishing.
  • Vendor management for warranty and repair related issues.
  • Issues related to Messaging and Communicator troubleshooting and resolving.
  • Work on End point compliance (Control parameters –AD /AV / MBAM / DA / Avecto /SCCM and ET).
  • Ground support for network (GNS), E-Mail &
  • Communication (EMCS) teams.

For success You need:

  • 3 years of experience in IT field. Experience in IT Support,
  • System Integrator or IT vendor environment is preferred.
  • Bachelor degree in IT, Telco, Engineering or similar field.
  • Knowledge in:
~ Handling Active Directory and File/Print Environments;
~ Windows administration;
~ Microsoft suite of products and their troubleshooting;
~ Windows server 2008, 2012;
~ Data, Voice & Video infrastructure.
  • Proficiency in installation/configuration and troubleshooting of Laptops and desktops.
  • Basic Networking skills and Firewall Management (Cisco ASA).
  • Fluency in Lithuanian and English.
  • Good problem solving, organizational, communication skills, inquisitiveness, proactive and team oriented attitude.
  • ITIL certification will be an advantage.

We offer:

  • 1 year fixed term employment contract with a possibility to prolong it for the full time position.
  • Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
  • Open and colorful workplace with multicultural community
  • Opportunity to grow both professionally and personally
  • Inspiring working atmosphere and many engaging activities
  • Clear career path and extra benefits

We will be looking for Your CV!
In further link You will find 1st round test for assessment to this position:
UAB „Cognizant Technology Solutions Lithuania“

UAB „Cognizant Technology Solutions Lithuania“

Cognizant (Nasdaq-100: CTSH) is one of the worlds leading professional services companies, transforming clients business, operating and technology models for the digital era. Our industry-based, consultative approach helps many of the best-known organizations in every industry and geography envision, build and run more innovative, efficient businesses. With corporate headquarters in the United States and more than 270 offices and digital hubs worldwide, our global presence extends our delivery capability and amplifies our impact.
Chances are you're not looking for business as usual. Neither are we. Elevate your career and join the Top Employer Lithuania 2024.
Learn how Cognizant helps clients lead with digital at
information about UAB „Cognizant Technology Solutions Lithuania“
3184 €
Avg. salary gross
(2X higher than LT average)
615
Number of employees
20-30 mln. €
Revenue 2022 y.
Distribution of employees by salary (before taxes):
25% earn up to 2439 €
25% earn 2439-2843 €
25% earn 2843-3558 €
25% earn more than 3558 €