Nr.1 LANKOMIAUSIAS DARBO PORTALAS
UAB „TransUnion Baltics“

Client Service Desk Specialist

1000-1200 €/mėn. Neatskaičius mokesčių
Skaičiuoti »
Į rankas per mėn.
Kaunas, Kaišiadorys, Birštonas - UAB „TransUnion Baltics“

The Role

The Client Service Desk are the 1st point of contact for TU clients, by providing excellent customer service and support when assisting with data amendments, queries and supplying knowledge and information to enable them to work our products effectively and efficiently.

On a day- to- day basis you will be responsible for independently working and prioritising your own workload of requests and are required to provide telephone support should our clients ring through to the desk.

Call Volumes currently average 15-20 calls per day to a team of 5 technicians, working out 3-4 calls per technician throughout their shift. You will also have moments where you are completely logged out of the telephone to concentrate on managing and allocating requests from our team mailbox.


Core Duties / Responsibilities:

  • To support customers in the use of TransUnion products and services
  • Handling incoming phone calls and emails
  • Logging all requests and queries within the help desk system, ensuring the quality and consistency of information capture
  • Investigate queries and provide regular updates where required.
  • Analyse/use investigation techniques to resolve queries.
  • Resolving queries via different channels such as telephone and email
  • Develop good working relationships with key contacts throughout the business internally and externally if required.
  • Maintain high levels of customer service.
  • Contribute to the continual improvement of the services provided.
  • Work within clearly defined standard operating procedures.

What do we expect from you

Essential:

  • Experienced in using MS Office, particularly Excel.
  • Good communication skills
  • Ability to build rapport with customers.
  • Passionate about customer service and putting our clients at the heart of everything they do.
  • Experience of working in a service desk / call centre environment.
  • Experience within a customer service focused role


Desirable:
  • Experience of a help desk call management tool
  • Financial Industry experience/knowledge would be an advantage.

What you'll get in return

  • A chance to be a part of highly motivated team and collaborate with high performing professionals in TransUnion global community;
  • Wide career progression path and guidelines;
  • Access to a community of talented individuals to learn from;
  • Health insurance package;
  • Team building and company events;
  • Competitive salary and performance-based bonuses;
  • Numerous best in kind online training resources available;
  • Employee referral program;
  • An option to book your ticket in Kaunas Žalgiris arena sky-box (when available 😉! )
  • Remote work opportunity;
  • Culture you will fit in!

Atlyginimas

1000-1200 €/mėn. neatskaičius mokesčių
UAB „TransUnion Baltics“

UAB „TransUnion Baltics“

Join over 240 professionals’ team in TransUnion Lithuania in Kaunas and be part of the global TransUnion company – one of the “The Big Three” largest credit-reporting agencies.

TransUnion is US based credit reporting agency that provides data/insights and information to help consumers and businesses make informed decisions. It operates in more than 30 countries and has more than 8000 employees. The company provides customer credit reporting, portfolio management, marketing and audience segmentation, healthcare revenue cycle management, customer acquisition, investigations and collections, fraud detection and prevention, identity verification and authentication, customer analytics and consulting, data breach, and customer engagement solutions.

informacija apie UAB „TransUnion Baltics“
3002 €
Vid. atlyginimas bruto
(97% didesnis už LT vidurkį)
249
Darbuotojų skaičius
10-20 mln. €
Pajamos 2022 m.
Darbuotojų pasiskirstymas pagal atlyginimus (neatskaičius mokesčių):
25% uždirba iki 1741 €
25% uždirba 1741-2670 €
25% uždirba 2670-4014 €
25% uždirba nuo 4014 €