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Western Union Lithuania ~ European Regional Operations Center

Collector, Digital Payments - GERMAN Speaker

Vilnius - Western Union Lithuania ~ European Regional Operations Center

Darbo pobūdis

We’re seeking a Collector, Digital Payments based in our Vilnius office, Lithuania. In this role, you will be responsible for collection processes related to WU.com transactions. In addition to that, you will have opportunity to work on complete responses to bank inquiries and disputes by preparing comprehensive case reviews as well as support internal and external payment inquiries.



Sound interesting? Here are some specifics:

  • Completing day-to-day collection processes;
  • Conduct inbound and outbound calls to customers, negotiate, and collect unpaid debts;
  • Communication with bank partners and providing investigations to them;
  • Perform various administrative functions including reporting and maintaining account notes and ensure all requests are processed accurately;
  • Identify and communicate areas of improvement, take initiatives and responsibility for decisions;
  • Identify, investigate and report of suspicious activity on accounts where necessary.

Jeigu jūs:

What you will need to succeed:

  • College or university degree
  • Good communication and negotiation skills;
  • Fluent in English and German (both verbal and written);
  • Be self-motivated and results-oriented;
  • Ability to work independently and in a team;
  • Customer centricity and willingness to learn each day;
  • Ability to focus on the task and be proactive;
  • Good knowledge of Microsoft Word and Microsoft Excel.
  • Ability to work during regular working hours (9am-6pm)

Mes siūlome:

What’s in it for you?

  • Ongoing learning and career development opportunities;
  • Ability to be involved in process improvements, initiatives and project work;
  • An interesting multicultural working environment;
  • An attractive base salary is on offer depending on skills and experience, along with a comprehensive benefits package;
  • As a member of our team you will be also be involved in our global employee recognition program.
Western Union Lithuania ~ European Regional Operations Center

Western Union Lithuania ~ European Regional Operations Center

Western Union is here for what's next. Each day, our diverse global teams invent and build new ways to send, save, and spend money. Wherever our customers are in the world, whatever currency they prefer, we're evolving to meet the demands of tomorrow. When we help make financial services more accessible to people everywhere, we transform lives and communities, positioning us to become the world's most accessible financial services company. That's our vision, and we need talented, forward-thinkers like you to help make it a reality.

Our European Regional Operations Center (EUROC) is the largest Western Union location and one of the biggest employers in Lithuania. Our 1500+ employees represent 60+ nationalities, speak 24 languages, and hold a variety of influential roles. We drive innovative business solutions and develop new ways of connecting people to the global economy.

Our inclusive culture champions our teams’ unique backgrounds & perspectives while reflecting the global communities we serve. Western Union Lithuania makes this a reality by hiring those who can support our customers. We’re always looking for German, French, Dutch, Romanian, Bulgarian, Italian, Spanish, Portuguese, Norwegian, Swedish, and Russian speakers for roles in Operations, Compliance, and Fraud. If you’re ready to work with diverse teammates from around the globe, then it’s time for what’s next. Western Union.
informacija apie Western Union Lithuania ~ European Regional Operations Center
3016 €
Vid. atlyginimas bruto
(98% higher than LT average)
1322
Darbuotojų skaičius
50-100 mln. €
Pajamos 2022 m.
Darbuotojų pasiskirstymas pagal atlyginimus (neatskaičius mokesčių):
25% uždirba iki 2104 €
25% uždirba 2104-2650 €
25% uždirba 2650-3502 €
25% uždirba nuo 3502 €