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UAB Arista executive search Lithuania
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COMMUNITY MANAGER / CUSTOMER SERVICE LEAD

Vilnius - UAB Arista executive search Lithuania

Our client is a startup worldwide finance platform. Company’s main goal is to attract private and institutional investors to invest in real economy assets by issuing tokens. Company has specialists working from different parts of the world and now is looking for COMMUNITY MANAGER / CUSTOMER SERVICE LEAD to join their team in Vilnius.

Responsibilities:
  • Acting as the first point of contact for the people interested in a Platform;
  • Assisting customers in using Platform and answering all questions about the product;
  • Leading the tone of voice and direction of groups and forums;
  • Collecting feedback from community and customers and periodically updating colleagues;
  • Developing customer service procedures, policies and standards;
  • Evaluating customer experience; developing and implementing customer experience improvement strategy;
  • Hiring, training, coaching, leading and motivating the Customer Service Team.

Requirements:
  • Knowledge of customer service procedures, policies and standards;
  • Prior hands-on experience in customer service;
  • General understanding of financial products and compliance requirements;
  • General understanding of how financial institutions are operating;
  • Excellent written and spoken English with great communication skills;
  • Interest and understanding of blockchain technology and industry – an advantage.

To reward employees for the great work they’re doing Company is offering:
  • Work at ambitious international startup;
  • Career and professional development opportunities;
  • A competitive compensation package.

UAB Arista executive search Lithuania

Mes profesionali komanda, išsiskirianti pagarbiu požiūriu tiek į darbdavių, tiek į darbuotojų poreikius. Padedame susirasti darbą tiems, kurie aiškiai žino, ko nori. Konsultuojame tuos, kurie savęs dar tik ieško, atskleidžiame jų stipriąsias puses, nurodome galimas veiklos kryptis. Vadovams padedame atrasti tinkamiausią kandidatą į pageidaujamą pareigybę, suformuoti tinkamą komandą!
Konsultuojame įvairiais personalo vadybos klausimais.

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