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Consumer Services Assistant

Work place

Job description

Provide consumer support via post and email on a wide range of credit-related topics.
Handling correspondence from the public, or from affiliates of Callcredit Information Group on behalf of consumers, regarding their credit status and despatching relevant data and accompanying advice;
Processing data requests, disputes and queries via internal systems using standard processes and pre-defined methods;
Providing support to the Company’s on-line credit report access service;


Experience with using basic functionality Microsoft Office
A good understanding of the banking or credit referencing industry
Experience working with sensitive data
Fluent written and verbal English
Logical thinking
Ability to work well within a team
Thorough and methodical
Accurate in all types of work – particularly repetitive tasks
Comfortable working within clearly defined processes
Excellent communicator with strong interpersonal skills
Problem identification and solution
Ability to work to deadlines
Time management skills

We offer

A perfect opportunity to join a leading company
Possibility to build and develop a career in the international team of professionals
Rewarding place to work, dynamic and challenging environment


Alliance for Recruitment is the largest recruitment consultancy in Lithuania measured by capacity, number of successful placements and annual growth. We are a high performing team of recruitment experts from various different industries.

Our Client – CallCredit Information Group offers a competitive package and a modern, friendly and dynamic team environment in which to work and develop your skills. CallCredit Information Group, experts in the UK and International consumer information management, bring together cutting edge technology and industry expertise to provide in-depth insight that delivers the best return on investment for our clients. Its leading approach to deploying consumer information brings together experts across the fields of credit referencing, marketing services, interactive solutions and consultative analytics. We currently have an exciting opportunity in Kaunas for:

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