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UAB „World Courier (Lithuania)“

Control Center Specialist

1750-2100 eur/mon. Gross
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Vilnius - UAB „World Courier (Lithuania)“

Job description

There is an unprecedented demand on the pharmaceutical supply chain due to the global COVID-19 pandemic. As the most trusted speciality logistics company in the world, we accept the challenge. Now more than ever, our purpose of creating healthier futures is what drives us.
To meet the demand, we are growing our new control center within our shared service location in the heart of Vilnius. Be part of a high performing team controlling what has seemed uncontrollable last year.

At World Courier, you will drive external and internal customer satisfaction with a courteous, professional and efficient service. We put you in the position to engage in dialog – by phone or email – and involve your colleagues where needed.
Working with local World Courier offices and partners, you will plan, generate and monitor shipments and report important information on high-volume transport projects.


  • calculating transit-times and shipment prices as well as selecting routings
  • raising and editing jobs in our Transport Management System and maintaining our other technical tools
  • adapting to changing environments and reacting flexibly to deviations from the plan
  • remaining in close contact with clients on any relevant updates
  • building relationships to contractors / transporters (airlines, handling agents, customs, government agencies, suppliers, etc)
  • ensuring feedback from customers is documented, escalated and acted upon
  • Making suggestions to improve processes


  • You are a strong communicator in English, both orally and in writing with great interpersonal skills.
  • Your customer-centric mindset allows you to to resolve customer issues quickly and creatively.
  • Your organizational talent enables your good decision making.
  • You are analytical and show attention to detail.
  • You have basic knowledge of Microsoft Word, Excel and inventory management systems.


  • Directly related customer service experience
  • Familiarity with pharmaceutical distribution products, services and operations

We offer

An all-new office in one of the prime locations in Vilnius
A great team in a meaningful global company

Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population, such as our best in class health care package.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.


1750-2100 eur/mon. gross
An annual bonus applies.
UAB „World Courier (Lithuania)“

UAB „World Courier (Lithuania)“

World Courier is the most trusted specialty medical logistics company in the world.

Watch: We are Driven by Purpose -

We move innovation forward. Whether designing and executing world-class medical logistics processes for the biopharmaceutical industry, or providing emergency logistical support for other key industries, we’ve built our reputation on half a century of proven medical courier reliability and flawless execution.
information about UAB „World Courier (Lithuania)“
3038 €
Avg. salary gross
(99% didesnis už LT vidurkį)
Number of employees
3-5 mln. €
Revenue 2020 y.
Distribution of employees by salary (before taxes):
25% earn up to 2100 €
25% earn 2100-2656 €
25% earn 2656-3735 €
25% earn more than 3735 €