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Bolt Service LT

Courier Operations Manager

2622-3278 €/mon. Gross
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Vilnius - Bolt Service LT

Job Description

We are looking for a Courier Operations Manager to join Bolt’s Groceries team on our journey to build our grocery vertical and dark stores all over the country and work both with local and HQ teams to achieve our ambitious delivery goals.

The Courier Operations Manager will be one of the key members of our Bolt Market team. You will be responsible for leading a courier operations team in charge of all courier operations in the country. In addition, you will be working on the courier’s quality, onboarding, training, and performance metrics, which will require you to act smart and think outside of the box while resolving daily operational challenges.

To succeed in this role, a person must be smart, work hard, and be focused on execution and achieving business results in a simple yet smart way. This is a full-time permanent employment opportunity with a negotiable monthly gross salary ranging around €2146- €2800 .

Daily adventures:
  • Lead and manage courier operations in the country.
  • Hire, lead, train, and grow your team. You will manage a core team of Operations Specialists that manages the day-to-day operations, including courier performance, onboarding, training, delivery times, and compliance.
  • Own and improve courier operational performance and quality metrics. You will be the main point of contact for any matter related to dark store courier operations and quality. In addition, you will be in charge of implementing all processes and improvements done in the dark stores, which will require you to analyze key metrics and drive performance improvements constantly.
  • Ensuring a healthy and collaborative environment for your colleagues, arranging all tools and processes that will support your team in reaching the desired operational and customer satisfaction targets, while having fun along the way!
  • Coordinate both with other stakeholders to ensure the desired number of couriers on each dark store. You will also be working closely with the HQ Operations team to improve and expand our assortment proposition to meet user expectations
  • Analyze and improve processes in each aspect of our courier operation.
  • Work and travel to other cities improve our operational kpis and customers' success globally.

If your experiences meet position requirements, we will contact you to discuss the position further.

Requirements

  • Bachelor’s or Master’s in Business Administration, Operations Management or related field.
  • 3+ years of previous relevant experience in operations management, supply chain/ warehouse / last mile management, business development.
  • 2+ years of previous experience managing teams.
  • Proven track record of consistently achieving quality metrics and operational targets by improving operational processes and frameworks.
  • You are an analytical thinker who loves to solve problems (advanced Excel skills are a must).
  • Be an owner and proactively find solutions to business problems.
  • You are organised. You deliver stuff on time & handle stress well.
  • You are social. You can easily network with people of all backgrounds.
  • Excellent communication & written skills in English.
  • Must be willing to travel across different cities throughout the country.

Company offers

As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development.
You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one.
You will be receiving monthly well-being benefits and Bolt credit, every month.

Salary

2622-3278 €/mon. gross
+ Bonuses, Stock Options & Benefits. Depending on the level of experience
Bolt Service LT

Bolt Service LT

UAB „Bolt Services LT“
„Bolt“ – Europoje lyderiaujanti susisiekimo platforma, kurios pagrindinis tikslas – įperkamas, patogesnis ir patikimesnis keliavimas mieste. Kompanijos teikiamų paslaugų sąraše – pavėžėjimas ir mikromobilumą gerinantys elektriniai paspirtukai bei dviračiai, maisto į namus ir siuntų pristatymas. „Bolt“ paslaugomis šiuo metu naudojasi daugiau nei 50 mln. klientų 40 šalių Europoje ir Afrikoje. Įmonė veikia pagal „Žaliąjį planą“ ir yra įsipareigojusi mažinti savo automobilių paliekamą ekologinį pėdsaką, tad kiekviena kelionė su „Bolt“ – draugiška aplinkai. Elektrinių paspirtukų nuomos, kaip ir „Bolt Food“ maisto pristatymo paslauga teikiama aštuoniuose Lietuvos miestuose – Vilniuje, Kaune, Klaipėdoje, Šiauliuose, Panevėžyje, Alytuje, Marijampolėje ir Mažeikiuose.
information about Bolt Service LT
2808 €
Avg. salary gross
(84% didesnis už LT vidurkį)
103
Number of employees
5-10 mln. €
Revenue 2022 y.
Distribution of employees by salary (before taxes):
25% earn up to 1674 €
25% earn 1674-2305 €
25% earn 2305-3316 €
25% earn more than 3316 €