Nr.1 LANKOMIAUSIAS DARBO PORTALAS
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Confident

CSC Specialist/ Coordinator Baltic (call centers)

2000-2200 €/mon. Gross
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Į rankas per mėn.
Vilnius - Confident

Job description:

You will be a part of the Commercial Channels team. You will be responsible for excellent execution of Customer Care related topics for B2B & B2C channels, ensuring our customers receive convenient, premium & innovative services in all touchpoints in order to strengthen customer loyalty and advocacy.

You will be responsible for ensuring above-market standard Customer care service in all three Baltic States with a strong focus on having the customer at the core via:
  • Helping to manage & innovate operations of our B2B & B2C Call Centers.
  • Maintaining most up to date information & knowledge of our 3rd party providers and consumers.
  • Quickly react to non-standard situations, escalate them and solve them cooperating with colleagues from various departments.
  • Track the most important customer care metrics, draw insights, and provide reports & feedback to improve the quality of services and programs we provide to customers.
  • Provide monthly, weekly reports and figures to the central and local teams.

We expect:

  • 1-2 years of experience in commercial or customer care function.
  • Experience in handling customer complaints and cases.
  • University degree (in management, marketing, business knowledge is desirable).
  • Proficient computer skills (esp. MS Excel).
  • Communication & project management skills.
  • Fluency in English and Lithuanian.

Company offers:

  • Development and career opportunities in international environment.
  • Competent and supportive direct manager and colleagues.
  • Safe and comfortable working environment and conditions.

Salary

2000-2200 €/mon. gross
Confident

Confident

Our client - an international nonfood retail/ FMCG company operating in Baltic countries is looking for a new team member in Vilnius.