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Customer Support Specialist

600-800 eur/mon. Net

Job description

The Denmark-based startup is the most successful crowdfunded company in Europe. They are striving to change the world by challenging traffic, congestion, climate change and health issues with cool, sexy, practical, and affordable electric bikes.

It is not a standard customer support specialist position but more of being an advisor. You will be a part of the key department of the fast-growing international startup. Your responsibilities will cover daily communication with customers and different company teams. We assure a family-like team, amazing founders, rewarding hard work, personal development plan, and fantastic office perks.

  • Daily communication with customers;
  • Assisting customers with specifics of bikes;
  • Advising clients on the ordering process, status, and other relevant procedures;
  • Working with various aspects of the product (technical, order, sales, etc.);
  • Communicating with different teams (sales, finance, marketing, logistics).


  • Bachelor degree (can be final year student);
  • Passion for bikes and electric bikes;
  • Great analytical and problem-solving skills;
  • Good interpersonal and communication skills;
  • Perfect English skills (verbal and written);
  • The ability for shift work ( Weekdays 9:00 - 21:00, Weekends 13:00 - 19:00). Up to 40 hours per week.

We offer

  • Competitive salary;
  • Business trips combining sightseeing and training;
  • Remote work opportunity. You can combine work from the office and home or even from a beach somewhere in the Bahamas;
  • Flexible working schedule;
  • Amazing Office Perks: unlimited snacks, coffee and tea, painkillers after hungover, monthly karaoke and games parties, PlayStation room, table football, and more stuff;
  • Office Building Perks: Rooftop terrace for morning coffee with a view. Secured bike lock room and shower rooms. Scooter rental post;
  • Constant teambuilding events and workations.


600-800 eur/mon. net


Baltic Assist is one of the fastest-growing international outsourcing companies in Baltics. We are outsourcing top-level employees to "hottest" startups and innovative large enterprises from Scandinavian countries, USA and UK.
Here in Baltic Assist we genuinely believe that Lithuanians are really high-level and results-driven employees. Therefore, we seek to open up opportunities to be employed in innovative and well-known international companies.
1680 €
Avg. salary gross
(30% higher than LT average)
Number of employees
1-2 mln. €
Revenue 2018 y.
Distribution of employees by salary (before taxes):
25% earn up to 1182 €
25% earn 1182-1529 €
25% earn 1529-2019 €
25% earn more than 2019 €

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