Nr.1 LANKOMIAUSIAS DARBO PORTALAS
UAB „AMSTON“

CUSTOMER CARE ADVOCATE (GERMAN)

From 1400 €/mon. Gross
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Į rankas per mėn.
Work from home - UAB „AMSTON“

Job description

  • Screen and interview clients by telephone to compile information regarding breach, fraud and identity theft
  • Examine and analyze information to determine the severity of the fraud, breach and identity theft
  • Exercise independent judgment in setting priorities to ensure that deadlines and due dates are met
  • Provide professional and courteous customer service and expert assistance to clients and victims of a breach, fraud and identity theft
  • Act as point of contact for customers, clients and internal experts
  • Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims
  • Prepare letters, initiate telephone communications and acts as a liaison to a creditor, law enforcement, and government agencies
  • Consults with potential and existing clients on breach incidents to determine if remediation is necessary and the requirements of it
  • Escalates and refers any incidents that require assistance from other internal departments, coordinates the discussions, meetings, and updates

Requirements

  • Bachelor's Degree or equivalent work experience
  • 2-3 years of working experience in a client – facing position similar to customer service
  • Proficiency with MS Office suite; Tech savvy
  • Proficient with reporting systems e.g., claims/ client management systems is an advantage
  • Strong written and verbal communication skills
  • Excellent interpersonal skills – good listener
  • Proven analytical and problem-solving abilities
  • The ability to effectively prioritize and execute tasks in a high-pressure environment
  • Results – driven and customer focused
  • Fluent in English and German
  • Ability to work night shifts

Darbdavys siūlo

  • Experienced and highly motivated team
  • A health insurance package
  • Business/Individual performance-based annual bonuses
  • Financial rewards for Azure/AWS certifications
  • A well defined career growth path using a matrix of skills needed to move on to the next level
  • A dedicated training budget for professional improvement
  • Linux Academy, Ministry of Testing, LinkedIn learning zone memberships
  • A modern 2500 square meter office in Zalgiris arena with free parking
  • Free of charge entry to Zalgiris LKL and Euroleague basketball games in VIP Zalgiris box
  • Regular team events such as team buildings, summer and winter parties, sports & retreats
  • Opportunity to participate in the TransUnion Share purchase plan

Darbdavys siūlo

Work life balance

Remote work possibility

Salary

From 1400 €/mon. gross
UAB „AMSTON“

UAB „AMSTON“

Amston – talentų paieškos ir atrankos profesionalų komanda, užtikrinanti ypatingą dėmesį Jūsų poreikiams, partnerišką, pasitikėjimu grįstą bendradarbiavimą ir teikianti ekspertines įžvalgas viso atrankos proceso metu.