Screen and interview clients by telephone to compile information regarding breach, fraud and identity theft
Examine and analyze information to determine the severity of the fraud, breach and identity theft
Exercise independent judgment in setting priorities to ensure that deadlines and due dates are met
Provide professional and courteous customer service and expert assistance to clients and victims of a breach, fraud and identity theft
Act as point of contact for customers, clients and internal experts
Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims
Prepare letters, initiate telephone communications and acts as a liaison to a creditor, law enforcement, and government agencies
Consults with potential and existing clients on breach incidents to determine if remediation is necessary and the requirements of it
Escalates and refers any incidents that require assistance from other internal departments, coordinates the discussions, meetings, and updates
Requirements
Bachelor's Degree or equivalent work experience
2-3 years of working experience in a client – facing position similar to customer service
Proficiency with MS Office suite; Tech savvy
Proficient with reporting systems e.g., claims/ client management systems is an advantage
Strong written and verbal communication skills
Excellent interpersonal skills – good listener
Proven analytical and problem-solving abilities
The ability to effectively prioritize and execute tasks in a high-pressure environment
A well defined career growth path using a matrix of skills needed to move on to the next level
A dedicated training budget for professional improvement
Linux Academy, Ministry of Testing, LinkedIn learning zone memberships
A modern 2500 square meter office in Zalgiris arena with free parking
Free of charge entry to Zalgiris LKL and Euroleague basketball games in VIP Zalgiris box
Regular team events such as team buildings, summer and winter parties, sports & retreats
Opportunity to participate in the TransUnion Share purchase plan
Darbdavys siūlo
Work life balance
Remote work possibility
Salary
From 1400 €/mon. gross
UAB „AMSTON“
Amston – talentų paieškos ir atrankos profesionalų komanda, užtikrinanti ypatingą dėmesį Jūsų poreikiams, partnerišką, pasitikėjimu grįstą bendradarbiavimą ir teikianti ekspertines įžvalgas viso atrankos proceso metu.