UAB „HELLA Lithuania“

CUSTOMER CLAIM ADMINISTRATOR (with GERMAN language)

1750-1950 eur/mon. Gross
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Kaunas - UAB „HELLA Lithuania“

Job description

  • Processing of returns management;
  • Creation of initial statements, interim reports as well as final reports in the form of an 8D report / customer complaint report;
  • Application of various Quality methods e.g. 8D method, 5Why, Ishikawa etc.;
  • Use / application of various customer systems / portals for processing the complaint processes;
  • Execution of various bookings while processing complaints;
  • Creation of various evaluations;
  • Daily international communication with the respective production plants for the purpose of information coordination.

Requirements

  • Excellent English and German language skills;
  • Willingness to learn (we will offer intensive trainings on the specifics of this role);
  • Analytical thinking and structured working style;
  • Diligence, ability to work in a team and independently;
  • Excellent knowledge of MS Office, experience working with SAP or other ERP system is an advantage;
  • Degree in electronics, engineering or similar technical courses would be an advantage;
  • Experience in the field of quality, knowledge of Quality methods is desired.

What we offer

  • Professional and personal development opportunities, career prospects in a rapidly growing international company;
  • Professional and friendly team, great attention to internal communication;
  • A modern, ergonomic work environment that meets the highest safety standards;
  • Modernly equipped dining and relaxation areas, discount for fresh and healthy food in the company's canteen, 24/7 snacks station, fragrant coffee and tea
  • Extensive motivational package (German and English language courses, company events, sports activities, vaccinations, discounts offered by partners, etc.);
  • Free public transport from Kaunas city to UAB HELLA Lithuania (transport schedule is adjusted to administration and shift working hours).

Salary

1750-1950 eur/mon. gross
Salary is reviewed at least once per year. Also, you will be entitled to the annual bonus, that depends on your results.

UAB „HELLA Lithuania“

HELLA – viena iš pasaulio Top 40 automobilių komponentų tiekėjų, kurianti ir gaminanti elektronikos ir apšvietimo sistemas. Per daugiau nei 100 veiklos metų šeimos valdoma bendrovė išsiplėtė į 40 šalių, kuriose dirba daugiau nei 40 000 darbuotojų.

HELLA Lithuania – naujausia HELLA grupės gamykla, kuri specializuojasi automobilių pramonei skirtų elektronikos komponentų gamyboje. Įmonė veiklą grindžia antreprenerystės ir komandinio darbo principais.
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information about UAB „Hella Lithuania“
3967 €
Avg. salary gross
(2.5X higher than LT average)
235
Number of employees
20-30 mln. €
Revenue 2020 y.
Distribution of employees by salary (before taxes):
25% earn up to 2492 €
25% earn 2492-3941 €
25% earn 3941-5136 €
25% earn more than 5136 €