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Thermo Fisher Scientific

Customer Order Management Specialist

1200-1738 eur/mon. Gross
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Vilnius, Lentvaris, Trakai - Thermo Fisher Scientific

Job description

  • Process customer orders in a courteous, efficient, accurate, and timely manner, using different systems.
  • Effectively present and discuss products and services of the company to current and prospective customers in a way that conveys an image of quality, integrity, and superior understanding of our products and services.
  • Manage the process for escalated inquiries and complaints to resolution, without managerial support.
  • Manage and influence customer satisfaction by demonstrating tact, sensitivity, and professionalism.
  • Develop working relationships and assist Commercial and Project teams through careful review of their open orders making appropriate follow up calls/e-mails and offering pre and post customer service for complex custom orders.
  • Organize workflow to meet customer deadlines.
  • Order Management.
  • Communicate effectively with other departments to guarantee that customer requirements are met.
  • Process/System Efficiencies.
  • Follow systems and procedures outlined in company manuals, staff meetings, intranet, and e-mails. Ability to learn, embrace, and retain specific order management procedures and to follow instructions and policies related to order management.
  • Participate as a key team player by supporting other Customer Care representatives as needed. Possess excellence in organization and team management skills.

Requirements

  • Bachelor’s degree, preferably in Business Administration or a scientific discipline strongly encouraged.
  • Requires a minimum of 3 years of related Customer Service experience, preferably with 2 years minimum in B2B customer service and/or an E-Commerce environment (Must).
  • Excellent communication and interpersonal skills reflecting a positive, professional, customer-centered organization.
  • Must have the ability to identify and solve problems and to multi-task under deadline.
  • Proven success in handling difficult customers with professionalism, dignity, and tact required.
  • Must demonstrate excellent proficiency in personal computer applications such as Microsoft Outlook, Word, Excel, and PowerPoint.
  • Excellent English language skills (oral and written) is a must.
  • Strong ability to work as a team, collaborate with colleagues, and share the workload as needed to provide quality customer support.
  • Self-motivated and able to manage workload with minimal supervision.
  • Ability to work well under pressure in a fast-paced, high-volume environment.
  • Must be a highly energetic and fast learner.
  • Prior bioprocess production knowledge is a plus.
  • Experience with Oracle software and Navision is a plus.

We offer

  • The innovative environment of the rapidly growing international company.
  • An exciting opportunity to be part of a dynamic global organization and work with experienced professionals.
  • High performing, driven and supportive working culture and outstanding development possibilities to increase your potential.

Please send your resume in English.

Salary

1200-1738 eur/mon. gross
Thermo Fisher Scientific

Thermo Fisher Scientific

„Thermo Fisher Scientific“ – didžiausia pasaulio kompanija, siūlanti produktus ir paslaugas mokslui. Mūsų misija – padėti klientams kurti sveikesnį, švaresnį ir saugesnį pasaulį.

Kompanijos padalinys Vilniuje – UAB „Thermo Fisher Scientific Baltics“ kuria ir gamina produktus gyvybės mokslų tyrimams ir diagnostikai. Produktai yra plačiai naudojami visame pasaulyje tiriant genų sandarą, raišką ir įvairovę, kuriant naujus diagnostikos metodus.

Esame vertinamas kaip geidžiamas darbdavys: 2020 m. Lietuvoje mums įteiktas Metų darbdavio apdovanojimas, 2019 m. - pripažinti Lietuvos TOP darbdaviu gamybos sektoriuje.
information about Thermo Fisher Scientific
2072 €
Avg. salary gross
(48% didesnis už LT vidurkį)
1379
Number of employees
>100 mln. €
Revenue 2019 y.
Distribution of employees by salary (before taxes):
25% earn up to 1380 €
25% earn 1380-1767 €
25% earn 1767-2446 €
25% earn more than 2446 €