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Confident
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Customer service administrator

1450-1800 eur/mon. Gross salary
Vilnius - Confident

ROLE AND MAIN TASKS:

As a Customer service administrator your role will be to effectively support the customers and wider business by managing the information between them:

● Processing customer orders – external and internal, received by all communication channels (phone, email, web shop) and provide customer support;
● Helping customers to place and increase their orders, also coordinating the delivery process;
● Supervising customer data and monitoring of customers’ balance;
● Resolving customer issues, requests and complaints;
● Keeping high level of customer satisfaction and collaborating with other departments.

IDEAL CANDIDATE:

● Has at least 1 year of relevant experience;
● Has experience in working with MS Office programs, is able to learn new systems quickly;
● Has a positive attitude and can work independently;
● Is customer oriented and knows how to sell;
● Is fluent in Lithuanian and English (oral and written).

WHAT WE ARE OFFERING:

● Opportunity to grow professionally and personally in an innovative international company;
● To be in a perfect place to take on demanding challenges and act independently;
● A chance to be creative, generate ideas and get support in order to make the customer care process more effective;
● Getting care from the company by receiving an attractive benefits package and spending working time in pet friendly office.

Salary

1450-1800 eur/mon. gross salary
Benefits package and annual bonus.

Confident

Royal Canin is a global leader in pet health nutrition. Our client’s mission is to constantly bring, through Health Nutrition and shared knowledge, the most precise nutritional solution for cats’ and dogs’ health nutrition needs by constantly applying scientific knowledge. As the company is growing and looking for a Customer service administrator, we are looking forward to find out whether it is YOU, who will join this ambitious team in Vilnius.

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