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Customer Service Associate

Vilnius - UAB "AMSTON"

Job Description

  • Resolve incoming questions from incoming users via email succinctly, effectively and efficiently
  • Document support issues and contribute to knowledge base (Zendesk)
  • Act as a bridge between our user operations, product, and engineering teams on product issues and bug resolution
  • Support community and marketing efforts in the blockchain technology scene


  • The foremost quality for this position or any position at Blockchain is integrity
  • Experience with customer or technical support, a plus if you’ve used ZenDesk before
  • Passion for creating a positive user experience that is responsive and organized
  • Must be able to work in a fast-paced, diverse work environment with great follow through on tasks
  • Excellent communication and presentation skills
  • Fluency in English

Company Offers

  • Full-time salary based on experience and meaningful equity in an industry-leading company
  • The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry
  • Sharp, motivated co-workers in a fun office environment
  • Startup environment, pet-friendly office, team-buildings
  • Unlimited vacation policy; work hard and take time when you need it


Our client is the world’s leading software platform for digital assets, offering the largest production blockchain platform in the world. At the moment the company is looking for Customer Service Associate to work in a new customer support unit in Vilnius.

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