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Thermo Fisher Scientific
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CUSTOMER SERVICE MANAGER

2850-3580 eur/mon. Gross salary
Vilnius - Thermo Fisher Scientific

Job description

  • To lead the Customer Service group based in Vilnius. Plan, organize and coordinate actions of the unit in order to achieve goals set to the unit.
  • To ensure that all export orders, typically high value with complex requirements, are processed, dispatched and invoiced in a timely manner in accordance with country specific regulations and with the correct export documentation.
  • To be responsible for defining, establishing and maintaining industry leadership customer service, problem solving, customer relations, employee training and development.
  • Lead and implement projects, including cross-functional teams throughout EMEA.

Requirements

Minimum Requirements/Qualifications:
  • Bachelor’s degree in a life science discipline (biochemistry, molecular biology, genetic, chemistry and etc.)
  • Equivalent knowledge and experience.

Essential Requirements:
  • Organize work activities to ensure departmental task are completed, deliver to a standard of excellence and on time to specification.
  • CAS score ownership, which should be driven throughout the function.
  • Utilize appropriate leadership styles to adapt to the situation accordingly.
  • Apply interpersonal and change management skills.
  • Good communication skills.
  • Acting as the face of the business when presenting and meeting both internal and external customers.
  • Build a strong network with internal and external customers with a strong customer focus.
  • Contribute to sales support as well as key company-wide initiatives.

Skills Required:
  • Demonstrated people management skills.
  • An ability to handle confidential and/or proprietary information.
  • An ability to work independently and take initiative.
  • Be able to proactively gather customer’s needs, set appropriate customer expectations and follow through.

We offer

The Company offers:
  • The innovative environment of the rapidly growing international company.
  • An exciting opportunity to be part of a dynamic global organization and work with experienced professionals.
  • High performing, driven and supportive working culture and outstanding development possibilities to increase your potential.

Salary

2850-3580 eur/mon. gross salary

Thermo Fisher Scientific

„Thermo Fisher Scientific“ – didžiausia pasaulyje kompanija, siūlanti produktus ir paslaugas mokslui. Mūsų misija – padėti klientams kurti sveikesnį, švaresnį ir saugesnį pasaulį. Kompanijos metinės pajamos – 25 mlrd. JAV dolerių, joje dirba 75 tūkst. darbuotojų.
UAB „Thermo Fisher Scientific Baltics“ kuria ir gamina produktus, skirtus gyvybės mokslų tyrimams ir diagnostikai. Šie produktai eksportuojami į daugelį pasaulio šalių.
Kompanija Lietuvoje patenka į patraukliausių ir geriausių darbdavių sąrašus, yra įvertinta socialinės atsakomybės apdovanojimais.
UAB „Thermo Fisher Scientific Baltics“ sėkmingai plečia veiklą ir į draugišką daugiau nei 950 darbuotojų kolektyvą kviečia:
information about Thermo Fisher Scientific
1913 €
Avg. salary gross
(48% didesnis už LT vidurkį)
998
Number of employees
>100 mln. €
Revenue 2018 y.
Distribution of employees by salary (before taxes):
25% earn up to 1269 €
25% earn 1269-1649 €
25% earn 1649-2205 €
25% earn more than 2205 €

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