UAB „Commerce Core“

Customer Service Operations Manager (e-commerce)

1250-2000 eur/mon. Gross
Skaičiuoti »
Į rankas per mėn.
Atranka internetu
Vilnius - UAB „Commerce Core“

WHAT YOU WILL DO:

  • Implement effective Customer Service procedures, policies and standards;
  • Provide operational leadership to the Customer Service function driving performance, service and quality;
  • Assess service level statistics and prepare detailed daily reports on findings;
  • Analyze trends in consumer issues and make suggestions for policy updates, website enhancements, and product updates;
  • Identify and assess customers’ needs to achieve satisfaction;
  • Assist customer support agents with duties during times of high volume;
  • Work closely with Team Lead to help Customer Service deliver on their components of overall company goals and objectives.

WHAT WE EXPECT:

  • 1+ years of progressive experience with Customer Service (preferably in e-commerce business);
  • Strong analytical skills to study numerous sets of data and draw accurate conclusions;
  • Ability to react quickly and adjust to the given tasks;
  • Confidence with implementing new CS processes;
  • Strong customer orientation and ability to adapt/respond to different types of characters;
  • Proficiency with Zendesk, PayPal, and Stripe;
  • Display of a proactive mindset - always two steps ahead with decisions and suggestions;
  • Fluent in English both written and spoken.

WHAT WE OFFER:

  • Work in a fun, dynamic & experienced team;
  • Start-up environment;
  • Free fruits, snacks, and coffee;
  • Opportunities to improve your skills, time for self-training;
  • A budget for learning;
  • Modern office in Vilnius city center (shower, kitchen, VR & other games, international environment);
  • Flexible working hours (it’s about how much you do, not how long) & vacations;
  • Team buildings.

Salary

1250-2000 eur/mon. gross

UAB „Commerce Core“

We are a fast-growing team of marketers, salespeople, and data nerds on a mission to disrupt the way people shop online. We’re a confident, dynamic, hardworking gang that loves selling cool stuff and solving complex problems. If you have a passion for innovation, thrive in collaboration, and embrace every challenge with vigor… then you will fit right in at CommerceCore!
Žiūrėti visus šios įmonės skelbimus (8)

Jus taip pat gali sudominti: