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UAB „Commerce Core“

Customer Service Operations Manager (e-commerce)

1250-2000 eur/mon. Gross
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Vilnius - UAB „Commerce Core“

WHAT YOU WILL DO:

  • Implement effective Customer Service procedures, policies and standards;
  • Provide operational leadership to the Customer Service function driving performance, service and quality;
  • Assess service level statistics and prepare detailed daily reports on findings;
  • Analyze trends in consumer issues and make suggestions for policy updates, website enhancements, and product updates;
  • Identify and assess customers’ needs to achieve satisfaction;
  • Assist customer support agents with duties during times of high volume;
  • Work closely with Team Lead to help Customer Service deliver on their components of overall company goals and objectives.

WHAT WE EXPECT:

  • 1+ years of progressive experience with Customer Service (preferably in e-commerce business);
  • Strong analytical skills to study numerous sets of data and draw accurate conclusions;
  • Ability to react quickly and adjust to the given tasks;
  • Confidence with implementing new CS processes;
  • Strong customer orientation and ability to adapt/respond to different types of characters;
  • Proficiency with Zendesk, PayPal, and Stripe;
  • Display of a proactive mindset - always two steps ahead with decisions and suggestions;
  • Fluent in English both written and spoken.

WHAT WE OFFER:

  • Work in a fun, dynamic & experienced team;
  • Start-up environment;
  • Free fruits, snacks, and coffee;
  • Opportunities to improve your skills, time for self-training;
  • A budget for learning;
  • Modern office in Vilnius city center (shower, kitchen, VR & other games, international environment);
  • Flexible working hours (it’s about how much you do, not how long) & vacations;
  • Team buildings.

Salary

1250-2000 eur/mon. gross
UAB „Commerce Core“

UAB „Commerce Core“

We are a fast-growing team of marketers, salespeople, and data nerds on a mission to disrupt the way people shop online. We’re a confident, dynamic, hardworking gang that loves selling cool stuff and solving complex problems. If you have a passion for innovation, thrive in collaboration, and embrace every challenge with vigor… then you will fit right in at CommerceCore!

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