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UAB „Rockstarsoft“

Customer Service Representative

1250 €/mon. Net
Vilnius - UAB „Rockstarsoft“

Job description

Rockstarsoft is a part of the Expandi family that is based in Lithuania. We are now looking for a customer support representative to join one of Europe's fastest lead generation tech startups, which incorporates the newest technologies in SaaS solutions. The company consists of a greatly interactive, widely diverse and very supportive young team, which you can join immediately.

What you’ll be doing:

As a Customer Support agent, you are going to be responsible for processing all customer questions that come in via an online chat system. The Support Helpdesk is the first point of contact for our current and potential customers who seek support for the use of our software. Some of your duties will include helping with onboarding clients, answering product questions, analyzing and diagnosing technical issues and collaborating with colleagues. You will be primarily responsible as 1st level support and would be working closely with Senior Support agents to fix more complex customer issues.

Requirements

What skills and qualities do you need to do the job:

Written and verbal fluency in English
Empathy and excellent listening skills
Being an ambitious and driven individual
Kind and positive attitude
Problem-solving and decision-making skills
Ability to work in a fast-paced environment and multi-task
Willingness to ensure high customer engagement and satisfaction
Analytical skills
Basic technical knowledge to resolve issues through the admin interface
High attention to detail
A College degree in Computer Science/IT-related field is a plus but not required

In return, we’ll provide:

Full-time, paid training to help you on your way to success
20 days holidays
Work holidays
Opportunity to work from home when needed (Hybrid Model)
Salary of €1250 per month (after probation period)
Working hours 10am-6pm or 4pm-12am

Company offers

Work life balance

Flexible work hours Remote work possibility Workation

Office

Table football Game consoles Bicycle storage Shower Free coffee

Transport

Free parking

Other

Discounts for company products/services Frequent training

Salary

1250 €/mon. net
Salary of €1250 per month after probation period (€1150 during probation period)
UAB „Rockstarsoft“

UAB „Rockstarsoft“

A Lead generation tool focussed on the features you need to generate more leads
information about UAB „Rockstarsoft“
3772 €
Avg. salary gross
(2X higher than LT average)
12
Number of employees
200-300 tūkst. €
Revenue 2022 y.