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UAB „STRATEGIC STAFFING SOLUTIONS INTERNATIONAL“
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Customer Service Specialist (Spanish or Italian)

Vilnius - UAB „STRATEGIC STAFFING SOLUTIONS INTERNATIONAL“

Job Description

Strategic Staffing Solutions International client - Yara an international company establishing a European Business Center in Vilnius. Company highly contributes to solving some of the world’s key challenges – resource scarcity, food insecurity and environmental change. The vision for this new center is to be a valued operational business partner covering end-to-end logistics activities from operational planning, sales order processing, and customer service through to transport activities.

Responsibilities:
  • Responsible for building good relations with internal and external customers, and for ensuring all customer service activities are in alignment with our Service Level Agreements (SLA)
  • Responsible for delivering on a broad spectrum of customer support activities, including delivering all orders as executable to Transport Management, issue billing documents, manage return handling and diversion handling
  • Responsible for delivering excellent customer service to meet the requirement of the customer, and within your team develop and implement solutions to increase customer satisfaction
  • Communicate solutions to customers and diligently follow up on complaints using the appropriate tools
  • Be a role model of our culture where health, environment, safety and quality are a top priority

Requirements

  • Relevant successful operational experience from Customer Service, ideally within Supply Chain
  • Ability to establish trust and build strong relationships with internal and external customers
  • Excellent communication skills and a true team player
  • Fluent/native in English, in addition to fluent/native in one or more of the following languages: Spanish, Italian

Company offers

  • A challenging and rewarding role in an award-winning global business.
  • Opportunities for personal and professional career development.
  • Great working environment
  • Be part of an industry leading global team, renowned for excellence.
UAB „STRATEGIC STAFFING SOLUTIONS INTERNATIONAL“

UAB „STRATEGIC STAFFING SOLUTIONS INTERNATIONAL“

Strategic Staffing Solutions (S3) is global provider of Staff Augmentation and Information Technology consulting services. S3 provides services to Fortune 500 companies and FTSE100 customers around the world.

Strategic Staffing Solutions International (S3I) was founded nearly 20 years ago in Vilnius, Lithuania as European headquarters of S3. S3I serves the professional staffing and business process outsourcing needs of customers in multiple countries in Europe. S3I has been nominated as one of the top recruitment firms in Central and Eastern Europe for 3 consecutive years.

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