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Filippo Loreti

Customer Service Team Lead

800-900 eur/mon. Net
Kaunas - Filippo Loreti

What you’ll be doing…

We're looking for a new Customer Support Team Lead, who could help us create and maintain the best customer service experience. 

Your daily responsibilities will include:

  • Managing in-house Customer Support team in Kaunas (4-6 people), together with outsourced specialists in Philippines;
  • Setting KPIs for the team and helping them to achieve it;
  • Prioritising key tasks and goals for the team, improving cross-team collaboration;
  • Guiding and coaching your team, ensuring that they feel both a sense of empowerment to help customers and a sense of community to elevate one another;
  • Establishing, scaling and improving workflows within the customer service team by introducing best-in-class processes, guidelines and tools;
  • Analysing performance with daily data analysis, measuring against KPIs, and reporting any trends;
  • Partnering with cross-functional teams to ensure all relevant organisational goals and implications are factored into any customer service operations;
  • Assuring ongoing QA of customer support communication and guiding the team towards the best practises.

We’re looking for someone with…

  • You love what you do and can’t wait to get started;
  • You are fluent in English, both verbally and written;
  • You have 1-2 years of relevant experience in customer service, or already being a team lead;
  • You have a good sense on how to think on the spot and are able to think of solutions to any problem;
  • You believe in going an extra mile for the customer and bring this mindset with enthusiasm to all of your team.

What we’re offering…

  • Great culture: You will join a tremendous team and have amazing colleagues who thrive and grow every day;
  • Start-Up vibe: You will experiment with new approaches to make us even better;
  • Constant learning: You will have an annual budget for learning with access to mentors, learning materials and conferences;
  • Career path: You will have the resources and support to achieve your career goals;
  • Fair deal: You will receive a competitive compensation package based on your skills and experience;

Salary

800-900 eur/mon. net
Filippo Loreti

Filippo Loreti

We introduce ourselves as a lifestyle brand creating and offering premium accessories to customers all over the world. Our mission is to enable people to express their character through designer accessories at fair prices.

Since we started in 2015, we have launched three wildly-successful crowdfunding campaigns – raising over $10,000,000 USD and delivering stunning timepieces to tens of thousands of happy customers in every corner of the world. We have been featured in Forbes, Business Insider, Huffington Post, GQ, Elle and more as the next billion dollar lifestyle brand. Now we are entering a new chapter as we scale our online and offline channels to reach $100M in revenue by 2020.

We are a team of 50+ ambitious colleagues, headquartered in Vilnius with offices in Kaunas. Our people and culture are key to our success. We are committed to creating an experience that enables our people to thrive and grow. We believe that the best thing about coming to work are the people who we solve challenging problems with every day. We're looking for people who will make our culture even better.