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Customer Service Team Lead

Vilnius -

Job description

Do you have a passion for people? Can you work with our Customer Service team to offer motivation, encourage development, offer proactive leadership and drive new initiatives? You may be interested in our exciting new position as a Customer Service Team Lead within our brand new Customer Service site in Vilnius, Lithuania! 

The global Customer Service department at is designed to provide our customers with the best experience; with over 12 sites, 40 languages, and 7000 staff having a combined 2.1 million conversations a month. Yet, despite our scale, we still manage to give that personal touch every time. Every individual in our department has a huge part to play in our success, including our hard-working Customer Service Team Lead that help focus on operational procedures, recruitment and training, while also being a strong people manager.

Please note, the successful candidate will be expected to work weekend shift (4 days, 10 hours including both Saturday & Sunday)



In this unique position you encourage, provide focus and support your team achieve their goals. You create a safe working environment and analyze, plan and troubleshoot work activities. You nurture (multicultural) talent and lead by understanding your people.

Our multilingual Customer Service team provides dedicated assistance and advocacy to make sure stays meet or exceed their expectations. Together with your team you find solutions, formulate new ideas and embrace change. Your team consists of around 15 international Customer Service Executives supporting customers from around the world! You will lead them, develop them and make sure that they are consistently able to provide excellence in Customer Service.

You report directly to the Customer Service Manager of this location.


  • Experience within a customer support service environment;
  • Ability to support, develop and grow team members on an individual level;
  • Ability to make independent decisions and set priorities;
  • Ability to embrace change;
  • Networking and ability to influence others;
  • Change management skills;
  • Excellent teamwork skills;
  • Ability to work weekend and late shifts;

We offer


  • Full time paid training provided
  • Invites to regular social events
  • Discount on for yourself, friends and family
  • International working environment
  • Health insurance package
  • Premium pay for hours worked during evenings and weekends
  • Convenient and brand new office location in Vilnius
  • 20 holidays per year (on a full-time basis)
  • Onsite meals, hot drinks and snacks available for free every day

Established in 1996 in Amsterdam, has grown from a small Dutch start-up to one of the largest travel e-commerce companies in the world. Part of Booking Holdings Inc. (NASDAQ: BKNG), now employs more than 17,500 employees in 198 offices in 70 countries worldwide.

With a mission to empower people to experience the world, invests in digital technology that helps take the friction out of travel. At, we connect travellers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts, tree houses and even igloos. The website and mobile apps are available in over 40 languages, offer 1,692,261 properties, and cover 128,806 destinations in 229 countries and territories worldwide.
information about
2145 €
Avg. salary gross
(66% higher than LT average)
Number of employees
5-10 mln. €
Revenue 2018 y.
Distribution of employees by salary (before taxes):
25% earn up to 1801 €
25% earn 1801-2077 €
25% earn 2077-2347 €
25% earn more than 2347 €