MSM.digital Group GmbH

Customer Success Manager (3D/AR Commerce)

1800-2800 eur/mon. Gross
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Job description

x Understand customers’ business objectives, KPIs, and success metrics to effectively develop success plans that drive engagement, product adoption, retention, and growth
x Build and foster unbreakable customer relationships and serve as an extension of the customer’s team
x Uncover and initiate opportunities for expansion and growth by anticipating customer needs
x Observe customer health, identify and mitigate risk, and minimize friction for customers
x Partner closely with the Project Management team to ensure all customer projects, big and small, are aligned with the customer’s goals and executed seamlessly
x Serve as a customer advocate internally and collaborate with cross-functional teams

Requirements

x Bachelor's degree (B.S. or B.A.) from an accredited college or university
x 3+ years’ enterprise customer-facing experience in a Customer Success, Technical Account Management, or Consultant role & SaaS experience
x Proven track record of achieving high customer renewal, retention, and upsell
x A customer-first mentality thriving to build deep customer relationships at all levels
x Strong analytical skills with the ability to think creatively
x Excellent communication and presentation skills
x Proactive, data-driven, and detail-oriented with the ability to thrive in a fast-paced, startup environment
x Corporate e-commerce or startup experience is strongly preferred

We offer

x Plenty of room for your own ideas and personal development
x Well-known client network
x Development of a new, highly innovative business area
x Flexible working hours and international assignments

Salary

1800-2800 eur/mon. gross

MSM.digital Group GmbH

MSM.digital Group is a full-service agency and occupies a leading position in the field of augmented reality with its AR/VR Labs.

Following the credo "We Turn Technology Into Experience", we use augmented, mixed, virtual and cross reality technologies to create experiences beyond the boundaries of traditional marketing communication. We create unique and relevant content and our special expertise in social media campaigning guarantees maximum reach for our interactive and immersive experiences.

If you're up for a start-up atmosphere and an innovative, dynamic environment, you've come to the right place.
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