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UAB „Informacinių technologijų organizacija“

Customer Success Manager

900-1200 eur/mon. Gross
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Į rankas per mėn.
Kaunas - UAB „Informacinių technologijų organizacija“

Customer Success Manager @Tasker have to:

  • Be the voice of client within the team, help the team understand and meet customer’s needs.
  • Be the first person that comes to client’s mind, when they needs assistance with TASKER.
  • Customer’s success is your goal so you will be establishing and keeping track of the roadmap for the client’s long term success.
  • Don’t wait for things to go down. This is the time to show your proactivity!
  • We are team-oriented people, and we expect you to be the same - work closely to improve our product and build new features based on experience in the field.

Ideal candidate will have:

  • 2+ years in customer success, customer service in IT products/projects or IT sales.
  • Outstanding communication skills and empathetic nature. You will have to get along with very different customers, starting from the top managers to the lowest level workers. Big heart and welcoming personality is really desirable.
  • Passion to learn new things. Your journey learning Tasker might take longer than you can expect, so it is important to be open minded and curious.
  • Positive approach to life. Our team is always there to help each other, but everyone sometimes need that special smile from the closest colleague.
  • Language skills. The more languages you speak - the better, but we definitely require for you to know good English, also, as we are looking to expand, we would definitely benefit if you know Polish or Russian languages too.

We offer

  • Friendly and crazy (more like crazy) experts in their fields. Maybe experts first!
  • Informal and unique working environment. What
  • Opportunity for professional growth. Actually it is more like duty than opportunity. That is why we do periodic follow-ups on personal development plans. You growe? Salary grows as well :)
  • Technological workshops, trainings, conferences inside and outside the company. Uncountable opportunities that we are open to.
  • Professional and “can do” attitude. We can do everything, but at the same time we know that not everything is needed.
  • Big, interesting and challenging projects - something new / impossible / difficult? Bring it on!
  • Remote work is new cool and new reality now, but we are people’s people, so we offer hybrid or full remote opportunity. Oh, and we have offices in Vilnius and Kaunas, so you choose which one is best for you!
  • Workation, summer camp - our two biggest events of the year! Currently, it depends on the quarantine situation
  • Some minor events like karting, donut degustation, escape rooms, photo trips, pet days, game nights, hackathons, online (or not) quizzes… - you name it what else can be here!
  • Some daily stuff to brighten your day: virtual kitchen, walking challenges, throwback memories, blitz contests, "Offtopic meetings"... And even more when we can meet not only online.
  • Tons of inside jokes, friendly pranks, and willingness to help colleagues.

Salary

900-1200 eur/mon. gross
UAB „Informacinių technologijų organizacija“

UAB „Informacinių technologijų organizacija“

iToGroup - a companies that unites experts in their fields (iToDEV, Tasker, Sign on Tab).
Tasker (taskertools.com) is a Field Service Management software that helps companies to manage their mobile technicians. We are scaling fast to different markets so new team members are welcome to help push things forward.
information about iToDEV | UAB Informacinių technologijų organizacija
2795 €
Avg. salary gross
(83% didesnis už LT vidurkį)
56
Number of employees
2-3 mln. €
Revenue 2019 y.
Distribution of employees by salary (before taxes):
25% earn up to 2023 €
25% earn 2023-2727 €
25% earn 2727-3665 €
25% earn more than 3665 €