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UAB "BALTIC VIRTUAL ASSISTANTS"
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Customer Success Manager

Nuo 800 Eur
Vilnius - UAB "BALTIC VIRTUAL ASSISTANTS"

Darbo pobūdis

Upon successful years of continued collaboration with us, our partner are increasing their team in Lithuania. They are the largest e-book publishers worldwide providing top-notch educational content for both students and businesses, that sharpen emotional, intellectual and business skills.

You will join a team of 8 members in Lithuania who are on-boarding new clients and delivering effective outbound client support. Moreover, you will have to establish a trusted and strategic advisor relationship with each assigned client, understand their strategic goals and develop plans to achieve those goals. We assure a family-like team, amazing founders, rewarding hard work, personal development plan, and fantastic office perks.




Responsibilities:
●On-boarding new clients;
●Delivering effective outbound telephone-based client support;
●Ensuring clients get value from services;
●Establish a trusted and strategic advisor relationship with each assigned client;
●Understand client strategic goals;
●Develop plans to achieve those goals;
●Maximise customer satisfaction and retention;
●Advocate customer needs cross-departmentally to resolve queries/issues;

Reikalavimai

●Previous experience in B2B customer service, account management or customer success role;
●Track record of managing a high number of accounts simultaneously;
●You take initiative, own processes, and work independently as required;
●You are highly organised with the ability to multitask and to both finish short-term projects and to manage ongoing long-term strategies;
●Strong level of communication, negotiation and influencing skills across all levels of seniority;
●Fluency in English is crucial for this role;

Mes jums siūlome

●Competitive salary;
●Business trips combining sightseeing and training;
●Flexible working hours. Schedule your working hours as you want;
●Flexible working place. Opportunity to combine work either; from the office and home or even from a beach somewhere in the Bahamas;
●Amazing Office Perks: daily office snacks, coffee, tea, painkillers after hungover, monthly karaoke and games parties, PlayStation room, table football, and more stuff;
●Rooftop terrace. You can have a morning coffee with a fantastic Vilnius view from our rooftop. Also, we have rooftop sports sessions;
●Secured bike lock room and modern shower rooms. Also, you can rent a scooter;
●Unlimited sweets. Statistically, we have a birthday party every 3rd day – so we have as many cakes as you ever dreamt of;
●Great team to work with.

Atlyginimas

Nuo 800 Eur atskaičius mokesčius

UAB "BALTIC VIRTUAL ASSISTANTS"

Baltic Assist is one of the fastest growing international outsourcing company’s in Baltics. We are outsourcing top-level employees to “hottest” startups and innovative large enterprises from Scandivanian countries, USA and UK. Here in Baltic Assist we genuinely believe that Lithuanians are really high-level and results-driven employees. Therefore, we seek to open up opportunities to be employed in innovative and well-known international companies.
Informacija apie UAB "BALTIC VIRTUAL ASSISTANTS"
1415 €
Vid. atlyginimas bruto
(58% didesnis už LT vidurkį)
27
Darbuotojų skaičius
100-200 tūkst. €
Pajamos 2016 m.
Darbuotojų pasiskirstymas pagal atlyginimus (neatskaičius mokesčių):
25% uždirba iki 1032 €
25% uždirba 1032-1446 €
25% uždirba 1446-1696 €
25% uždirba nuo 1696 €
Vadovas: Andžej Rynkevič

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