Nr.1 LANKOMIAUSIAS DARBO PORTALAS
Algo Digital, UAB

Customer Service Team Lead

800-900 €/mon. Net
Kaunas - Algo Digital, UAB

What you’ll be doing…

We're looking for a new Customer Support Team Lead, who could help us create and maintain the best customer service experience. 

Your daily responsibilities will include:

  • Managing in-house Customer Support team in Kaunas (4-6 people), together with outsourced specialists in Philippines;
  • Setting KPIs for the team and helping them to achieve it;
  • Prioritising key tasks and goals for the team, improving cross-team collaboration;
  • Guiding and coaching your team, ensuring that they feel both a sense of empowerment to help customers and a sense of community to elevate one another;
  • Establishing, scaling and improving workflows within the customer service team by introducing best-in-class processes, guidelines and tools;
  • Analysing performance with daily data analysis, measuring against KPIs, and reporting any trends;
  • Partnering with cross-functional teams to ensure all relevant organisational goals and implications are factored into any customer service operations;
  • Assuring ongoing QA of customer support communication and guiding the team towards the best practises.

We’re looking for someone with…

  • You love what you do and can’t wait to get started;
  • You are fluent in English, both verbally and written;
  • You have 1-2 years of relevant experience in customer service, or already being a team lead;
  • You have a good sense on how to think on the spot and are able to think of solutions to any problem;
  • You believe in going an extra mile for the customer and bring this mindset with enthusiasm to all of your team.

What we’re offering…

  • Great culture: You will join a tremendous team and have amazing colleagues who thrive and grow every day;
  • Start-Up vibe: You will experiment with new approaches to make us even better;
  • Constant learning: You will have an annual budget for learning with access to mentors, learning materials and conferences;
  • Career path: You will have the resources and support to achieve your career goals;
  • Fair deal: You will receive a competitive compensation package based on your skills and experience;

Salary

800-900 €/mon. net
Algo Digital, UAB

Algo Digital, UAB

BM Digital is the leading digital marketing firm. Our mission is to inspire people and brands to make an impact by using creativity, media, and innovation. We believe that the best way to achieve that is by fostering a community of inclusion, where every employee has a chance to become their best creative and professional self.
We are founders & operators that have built unicorns and multiple 9 figure businesses. We help build and scale e-commerce companies, frequently buying equity stakes and/or providing working capital. We manage US$100M+ in annual digital marketing spend across the portfolio, driving well into 9 figures in revenue – profitably.
We work with celebrities like Cardi B, Justin Bieber, Snoop Dog, Messi, Vanessa Hudgens and many more, to tens of thousands of micro-influencers and content creators on all major platforms.
BM Digital has headquarters in San Francisco, and global offices in New York, London, Lithuania and Hong Kong.

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