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iSun Lithuania, UAB

Customer Success Specialist

1600-2600 €/mon. Gross
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Vilnius - iSun Lithuania, UAB

About us

iSun is a technology-driven group of companies with an ecosystem of fintech products under its umbrella. We encompass experts working in the fields of AML/KYC, virtual banking, crypto asset management, blockchain technologies,  and more.   

We are constantly growing; therefore, we are looking for Customer Success Specialist to join forces and achieve our growth goals together.  

What you will be doing:

  • Daily communication with B2B, B2C clients. 
  • Assist customers with account setup, troubleshooting technical issues, and navigating through our platform. 
  • Cultivate positive, long-lasting customer relationships to drive retention and loyalty. 
  • Maintain accurate and detailed records of customer interactions, ensuring proper documentation of inquiries and resolutions. 

What you could bring:

  • Previous experience as B2B, B2C client's support/project manager. 
  • Excellent communication skills, both written and verbal (English, Lithuanian). 
  • Passionate for excellent customer experience. 
  • Eager to learn and grow. 

Nice to have: 

  • Knowledge of payments systems (SEPA, Swift). 
  • Knowledge of compliance (AML/KYC). 
  • Good communication skills, both ritten and verbal.

You would get:

  • We’re not going to talk about our bean bag chairs, table football and special brew coffee. Every office has them now. But ours are guarded by a robot-dog;
  • Yes, you can pet the robot-dog.
  • Fast-growing fintech business.
  • Additional medical insurance for employees who worked for 1 year at the company.
  • Cross-cultural team environment: our team has members from all over the world – 15 different countries under one roof.
  • We strongly believe in progression, both in terms of the company and people. That’s why 21% of our employees have already reached their next career step within 10 months.
  • Wide range of discounts using perks.lt program.
  • Emotional well-being platform Mindletic.
  • Office in the center of Vilnius with free parking.
  • Salary range is 1600-2600 EUR gross. 

Company offers

Health

Health insurance

Office

Table football Ping pong Free snacks Shower

Transport

Free parking

Salary

1600-2600 €/mon. gross
iSun Lithuania, UAB

iSun Lithuania, UAB

We are looking for unstoppable colleague to join our fast-growing team at the company iSun AG. We were founded in Zug, Switzerland and now taking place in Vilnius, Lithuania. In our company we have entire ecosystem that includes few projects that we proud of starting with IT solutions for finance platforms and continuing with creating 3D metaverse. We are creative, proactive and ambitious and so do you.
information about iSun Lithuania, UAB
3938 €
Avg. salary gross
(2.5X higher than LT average)
110
Number of employees
5-10 mln. €
Revenue 2022 y.
Distribution of employees by salary (before taxes):
25% earn up to 2156 €
25% earn 2156-3026 €
25% earn 3026-4701 €
25% earn more than 4701 €