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UAB „Decentralized“

Customer Support Agent

950-1250 eur/mon. Gross
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Į rankas per mėn.
Vilnius - UAB „Decentralized“

Job description

Our continuously growing CoinGate family is looking for reinforcements to the customer support team. As a support agent you will work hand-in-hand with the account managers, compliance and payments teams.

  • Become an expert in blockchain and cryptocurrency technology;
  • Build long lasting relationships with clients;
  • Own the communication with clients via online and offline channels;
  • Provide feedback on internal processes to improve user experience and general customer flow;
  • Represent the client and collaborate with teammates while solving various cases;

Requirements

  • Ability to multitask, prioritize, and manage time effectively;
  • A keen eye for detail;
  • Customer support experience;
  • Impeccable understanding of English language;
  • Passion for finance and technology alike;

A strong advantage:

  • Ability to speak Spanish;
  • Familiarity with helpdesk platforms, preferably ZenDesk;

We offer

  • Competitive salary that grows together with you 950-1250eur/mon. brutto;
  • First hand experience in the world of Bitcoin, blockchain & cryptocurrencies;
  • Relaxed atmosphere, supportive team, unlimited coffee and other perks;
  • Flexible working hours;

Salary

950-1250 eur/mon. gross
UAB „Decentralized“

UAB „Decentralized“

Established in 2014, CoinGate is a cryptocurrency payment gateway and exchange, serving over 4,000 business clients and 90,000 registered users. With the mission to spread cryptocurrency adoption worldwide, we have already established ourselves as a blockchain innovator in the payments sphere.
information about UAB „Decentralized“
2091 €
Avg. salary gross
(49% higher than LT average)
43
Number of employees
20-30 mln. €
Revenue 2018 y.
Distribution of employees by salary (before taxes):
25% earn up to 1467 €
25% earn 1467-1775 €
25% earn 1775-2479 €
25% earn more than 2479 €

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