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CUSTOMER SUPPORT ASSISTANT (IN LT)

Work place

Užduotys būsimam (-ai) darbuotojui (-ai)

- provides telephone and email based support to customers;
- provides industry leading levels of support to all customers at all times;
- assists with tracking and finding parcels;
- makes telephone calls to customers;
- provides feedback to the relevant teams to enhance products and services for clients;
- creates FAQ's and customer help documentation (in support of the website);
- provides support for an affiliate programme;
- handles claims and problem solve any issues with Amazon and Ebay;
- deals with any queries with customer orders;
- manages product returns;
- B2C marketing.

Tikimės šių savybių ir įgūdžių

- previous experience of providing customer support, especially telephone support;
- experience with Email, Microsoft Word, Microsoft Excel and basic office administration tools;
- any exposure to Amazon / Ebay beneficial;
- recognise that customer satisfaction is a principle measure of our business;
- find practical solutions to customer problems with a definite “can do” attitude;
- fluent English language skills;
- experience in B2C marketing.

Siūlome

- interesting and responsible work in an international company (UK);
- dynamic environment;
- fair and motivating reward system;
- international work experience with various foreign markets;
- personal and career development;
- 1-2 days training.

UAB „Biuro“

BIURO - the leader of temporary employment and recruitment services in Baltics.
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