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UAB „ELSOFT“

CUSTOMER SUPPORT MANAGER - IT

900-1500 eur/mon. Gross
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Panevėžys - UAB „ELSOFT“

Job description

WiseXML.com is a product feed automation and catalog management tool, which specializes in monitoring, integrating, and updating product data from multiple sources to multiple destinations. We are looking for passionate and dedicated person to join our growing WiseXML team in Panevezys.

In this position you will:
  • Assist customers in solving problems related to product features, usability, technical issues, and product performance, including participation in all aspects of pre-sale, customer onboarding/development and diagnosing/resolving technical issues.
  • Create and maintain detailed documentation about customer support cases, problem-solving, email communication, and knowledge base articles for customers and internal use.
  • Perform user acceptance testing, create mockups of potential UI design
  • Support your teammates and colleagues with constructive feedback to encourage a positive working environment.

Requirements

  • IT knowledge and general understanding
  • Strong level of English language (both written and spoken)
  • Min. 1 year experience in customer support or customer-facing roles or IT sector
  • Strong customer focus and ability to deliver exceptional customer experiences
  • Problem solving mind-set and superior troubleshooting, multitasking skills
  • Ability to learn quickly and thrive in a dynamic, fast-paced environment

Preferred skills:
  • Strong understanding of web-based technologies is a big plus
  • Experience using Agile / Scrum methodologies
  • Experience with eCommerce platforms (Magento, OpenCart, WooCommerce etc.)

We offer

  • Opportunity to work with a rapidly growing project
  • An informal and pleasant working environment in a growing company
  • Freedom to create an impact on the team, product and the company
  • Internal and external trainings (budget)
  • Team building, trips and company events

Send us a letter with your resume and tell us a bit more about yourself, as well as your experience in the field.

Salary

900-1500 eur/mon. gross
UAB „ELSOFT“

UAB „ELSOFT“

Įmonė veikia nuo 2008 metų. Pagrindinės veiklos kryptys: elektroninės komercijos sprendimų (Magento) kūrimas, informacinių sistemų projektavimas, programavimas bei vystymas. Įmonės klientai – privačios Lietuvos įmonės bei užsienyje veiklą vystančios kompanijos. 2013 m. įmonė atidarė padalinį Panevėžyje. Šiuo metu kolektyvą sudaro ~30 specialistų.
information about UAB „ELSOFT“
1527 €
Avg. salary gross
29
Number of employees
500 tūkst.-1 mln. €
Revenue 2019 y.
Distribution of employees by salary (before taxes):
25% earn up to 997 €
25% earn 997-1258 €
25% earn 1258-2000 €
25% earn more than 2000 €