Nr.1 LANKOMIAUSIAS DARBO PORTALAS
UAB „PAYAPP DIGITAL“

CUSTOMER SUPPORT MANAGER

1400-1800 €/mon. Gross
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Vilnius - UAB „PAYAPP DIGITAL“

Job description

Job description:
  • Create customer support procedures for financial technologies startup in cooperation with other appropriate departments.
  • Assist customers in solving problems related to product features, usability, technical issues, and product performance, including participation in all aspects of pre-sale, customer onboarding/development, diagnosing/resolving technical issues, and escalation support.
  • Achieve team targets to ensure response time, service level, and customer satisfaction.
  • Collaborate with Product, Sales, and Marketing Departments to resolve issues and deliver excellent customer experience.
  • Create and maintain detailed documentation about customer support cases, problem-solving, email communication, and knowledgebase articles for customers and internal use.
  • Navigate different online IT tools to provide accurate information and follow set processes.
  • Support your teammates and colleagues with peer to peer learning and constructive feedback to encourage a positive working environment.

Requirements

Requirements:
  • 3+ years’ experience in Customer Support or customer-facing roles.
  • Strong customer focus and ability to deliver exceptional customer experiences.
  • Ability to learn quickly and thrive in a dynamic, fast-paced environment.
  • Ability to provide world-class customer service in emotional and stressful customer support interactions.
  • High personal productivity and excellent time management skills.
  • Analytical thinking.
  • Fluent knowledge of English.
  • Knowledge of Russian and other languages is an advantage.

Company offers

We offer:
  • Responsible and exciting work with great self-expression opportunities.
  • The ability to make decisions independently to achieve the goal.
  • Innovative financial technologies.
  • Excellent working climate.

Salary

1400-1800 €/mon. gross
UAB „PAYAPP DIGITAL“

UAB „PAYAPP DIGITAL“

PAYAPP DIGITAL UAB is an agent of e-money institution which is delivering innovative financial solutions services. We are licensed by the Bank of Lithuania and currently building a team of professionals to run our international business from Lithuania. Our perspective is to actively develop, expand, and spread financial services within the EEA region. Currently, we are looking for an experienced professional Customer Support Manager.
information about UAB „PAYAPP DIGITAL“
3399 €
Avg. salary gross
(2X higher than LT average)
4
Number of employees